High Voltage Wired Smoke Detectors Frequently Asked Questions

Why is Total Connect 2.0 Showing the Incorrect Life-Safety Alarm for My VISTA-128BPT?
Any VISTA-128BPT running FW Version 11.4 or lower with 2*22 enabled will display the wrong alarm type when a fire alarm is initiated on Partitions 2 - 8. Learn about this issue.

Smoke Detector vs. Heat Detector
A smoke detector responds to the presence of smoke. A heat detector responds to unusually high temperatures. Both indicate that there is a fire. Learn about fire-safety products.

How Do I Reset the Fire Alarm on My Security System?
In most cases, disarming the system twice will reset the fire alarm and clear the display. The smoke detector must be free of smoke when doing this. Learn to reset the fire alarm.