How Do I Enable 2-Factor Authentication For My Account?

You can enable 2-Factor Authentication (2FA) for your account by logging into the customer website, choosing Settings on the left-hand side, choosing Login Information, choosing Two-Factor Authentication, and then following the steps for email 2FA or text message 2FA.

Once two-factor authentication is enabled for your account, you will be required to provide a secret code sent to your phone or email whenever you attempt to login to your account using an unsaved device. After you complete the 2FA process, you will be able to "save" the device so that 2FA is not required the next time you login using that same device.

Please note that as of Monday, February 15, 2021, is requiring the majority of their userbase to set up 2FA on their accounts. If you receive access to through a monitoring company other than Alarm Grid, then it is likely that you be prompted to set up 2FA on your account upon logging-in, assuming that you haven't already done so. However, Alarm Grid opted out of this requirement, and setting up 2FA on an account provided through Alarm Grid remains optional. If you have Alarm Grid monitoring service and you want to set up optional 2FA on your account, then you can do so by following the steps outlined below. For more information on the 2FA requirement that Alarm Grid ultimately opted out of, please see this blog post.

If you want to manually set up 2FA on your account, or if you want to adjust your existing 2FA settings, then complete the following steps.

1. Login to ADC website. Go to the customer website, and login to your account. Make sure you are logging into the customer website, and not the Partner Portal.

2. Access 2FA Settings. Click Settings on the left-hand side of the screen. Then choose Login Information. Then choose Two-Factor Authentication under Login Security. You will have accessed 2FA Settings.

3. Complete the 2FA setup. Select whether you want to set up 2FA through Email or Text Message. This will determine how you receive the secret code when 2FA login is required. Some steps outlining the 2FA process will appear on the screen. Choose Next in the bottom-right corner. Then provide the email address or phone number you want to use for 2FA, and press Send in the bottom-right corner.

If you selected email, then you will need to update the email address associated with your account if you want to receive 2FA through a different email address. If you selected the text message option, then you will also be asked to provide the Country and Carrier for the phone. You will then be asked to verify the email address or phone number by providing the secret code that was sent out. Check the sent email or text message to get the code. Enter into the field, and press Verify to finish the process. If you are having trouble, then you can press "Didn't receive a code?" to have it sent out again.

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