How Do I View the Event Log In a PROA7 or PROA7PLUS?

You can view the event log on a PROA7 and PROA7PLUS by tapping on the Menu icon, then selecting Events. Next, enter either the Installer Code or Master Code. Now, scroll through up to 4,000 events listed from newest to oldest, or filter by type. Each event has a date, time, and description.

The Resideo and Honeywell Home ProSeries panels include the Honeywell Home PROA7 and PROA7PLUS, and the Resideo PROA7C and PROA7PLUSC. The PROA7 and PROA7C are the same, and the PROA7PLUS and PROA7PLUSC are the same. The PROA7C and PROA7PLUSC carry the Resideo brand while the PROA7 and PROA7PLUS carry the Honeywell Home brand (as seen below). Aside from their branding, these panels are exactly alike. The PLUS and Non-PLUS panels do have some significant differences, which you can learn more about in this comparison.

All these panels are part of the new ProSeries line offered by Resideo. When working with any of the mentioned panels, the same steps apply to all when it comes to viewing the Event Log.

The Event Log stores all events except for zone faults. In previous systems, we could choose which events get saved. It was always recommended to enable those older panels to log everything, so the fact that all events are always enabled for logging on the PROA7 and the PROA7PLUS is a bonus in our eyes. The Event Log stores a maximum of 4,000 events. When the 4,000 event maximum has been reached, the panel deletes the oldest event to store the most recent one. This is known as First in-First out (FiFo) logic. Aside from the panel, the event log can also be viewed from touchscreen keypads, such as the Honeywell Home PROWLTOUCH and Resideo PROWLTOUCHC.

To view the event log on the touchscreen panels or keypads, follow the steps below:

1. Tap the menu icon. Select the menu icon on the home screen. This is sometimes referred to as the Hamburger Menu.


2. Tap Events. On the left side of the screen, scroll down to select Events.


3. Enter Master or Installer Code. Type in your Installer (default is 4112) or Master (default is 1234) Pin. This will grant access to the event log.


4. Scroll through events. The ProSeries panels can store up to 4,000 events. You can choose the funnel icon at the top right to filter the Event Log. Filter options include View All, System Events, Date & Time, and Smart Devices. If you select date and time, you will have 3 options: Last 24 Hours, Last 7 Days, or Last 30 Days.


5. Exit. When finished, select the back arrow at the top left of the screen.


At times, it may be of interest to go through these events to see if and when the panel was armed, or disarmed, and by whom. Zone bypasses, troubles, and automation events can be of great interest as well. This makes the Event Log a valuable feature of the ProSeries alarm panels.

It is important to note that the panel will stop logging events if it is low on power. This occurs when you loose electricity for a prolonged amount of time. For instance, the panel loses AC power and it is saying it has an ac loss trouble. When that happens the backup battery is the only thing keeping it powered up. Once it discharges to 3.69VDC or lower, the panel will log a low battery event. No further events will be saved to the Event Log until AC is restored. In the state mentioned, the panel has to conserve all possible battery power for more important activities. That is why after the low battery event is saved to the event log, no other events will be saved until primary power is restored.

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