COVID-19 Alert To DIYers: COVID-19 has severely affected supplier inventory. Product availability, at the moment, is in flux. If you order today, depending on the product, there may be a significant delay in shipping it to you. We apologize for any delays, and assure you that products will be shipped as soon as we can get them. Before COVID, we had significant stock of nearly every popular product that we sell. But demand has outpaced our supplier's ability to meet it, and has exhausted the stock we had purchased to meet increased demand during the government-mandated lockdowns. If you need the product right away, it is unlikely we will be able to accommodate you. For that we apologize. We ask for your patience as we all navigate this unique situation together. Be nice to our employees, they are doing their best to answer your questions and get your product to you as quickly as they can.
Regarding Shipping: Like our suppliers, shipping companies have been deeply affected by the COVID-19 epidemic. Please understand, at the moment, shipping speeds are varying from their promised times. While we ship most items promptly, UPS and USPS, are often not getting products to our customers within the promised timeframe. We are unable to offer refunds for slower shipping at the moment, as this is not within our control. We pay for the shipping speed requested, and, at the moment, our shipping partners are unable to meet their own standards of speed and reliability (this is true of overnight as well) We apologize for this, but can't do anything about it. Please be aware, however, that shipping speeds still matter. While 3-day shipping may, sometimes mean 4-day shipping, it will still be faster than Ground. If you need your product quickly, please choose faster shipping, as it will be faster. But do not expect to get the product in the expected timeframe.
To installers: We have seen an uptick in orders from individuals we suspect to be professional installers. If you are here to get product quickly because you are unable to get the product at your usual supplier, rest assured, we are also out of the product and won't be able to fulfill your order in a timely manner. Like our end-users, we will be delivering products as soon as we get them in.
Which Alarm.com Cameras Support Onboard Recording?
The Alarm.com Cameras that support onboard recording include the Alarm.com ADC-V515, the Alarm.com ADC-V523, and the Alarm.com ADC-V723. This feature has the camera store recorded footage on an added Micro SD card. The footage can be viewed remotely using the Alarm.com website or mobile app.
Any Alarm Grid monitored customer with full Alarm.com Video Surveillance (Platinum Plan or Video-Only Plan) can use the onboard recording feature with a compatible camera. There is also a minimum firmware requirement for each compatible camera. Each camera will have its firmware updated automatically once an onboard recording schedule is created for it. In order to have the onboard recording schedule option, the Alarm.com account must have this feature enabled by the alarm dealer. The firmware requirement for each camera is listed below.
ADC-V515 - Firmware Version 0.0.5.096 or higher
ADC-V523 - Firmware Version 0.6.1.151 or higher
ADC-V723 - Firmware Version 0.6.1.151 or higher
You will also need to obtain a Micro SD card for each camera that will be using onboard recording. It is strongly advised that you get a high-quality Micro SD card that is specifically designed for video surveillance. The card can have no larger capacity than 256GB. Each Micro SD card can only be used with one (1) camera at any given time. As new footage is stored, the oldest footage is deleted to make room. ADC lists the following Micro SD card brands as compatible:
Micron Industrial Memory Cards (Available in 128GB and 256GB)
SanDisk High Endurance
WD Purple Micro SD Cards
In order for a camera to begin recording, you must create an onboard recording schedule. This can be done using the Alarm.com website once the camera has a Micro SD card installed. Login to your Alarm.com account using a web browser, choose Video, then Recording Rules, then Local Recordings, then +Add New Schedule. You will be able to adjust the recording quality as desired. You can also set the camera to record continuously or only during select times. Lastly, you can choose how long a camera will retain any recording. Remember to Save your changes when done. Recorded video can be viewed from the Alarm.com website and the Alarm.com Mobile App.
