How Do I Check the System Logs on the IQ Panel 5 System?

To check the System Logs on the IQ Panel 5, go to Advanced Settings, Installation, then touch System Logs. From here you can manually upload logs to the server, turn on Auto Upload Logs, and adjust the Log Level for troubleshooting bugs directly with Alarm Grid's own support staff.

What System Logs Actually Do

On the IQ Panel 5 (available in AT&T LTE and Verizon LTE), System Logs is a diagnostic feature rather than a homeowner-facing alarm history screen. It allows the panel to send non-customer identifying information to Qolsys's server, which is used to troubleshoot bugs and diagnose panel problems at the software level. If you're looking for a record of arming, disarming, or alarm events specifically, that's tracked separately through your monitoring account and the Alarm.com event history, not through this menu.

System Logs exists mainly for technical support purposes. If Alarm Grid or Qolsys support is helping troubleshoot an issue with your security system, they may ask you to upload logs so they can review what the panel's software was actually doing leading up to a problem, rather than relying only on a description of the symptoms.

How to Access System Logs

1. Swipe down from the top of the screen and touch Settings. This opens the Settings Tray, then the main Settings page.

2. Touch Advanced Settings and enter the Installer Code. The default Installer Code is 1111, though your account admin may have changed it to something else, like 2222.

IQ Panel 5 Installer menu categories overview showing System Logs

Alt Text: IQ Panel 5 installer menu categories including devices dealer settings and system logs

3. Touch Installation, then touch System Logs. This opens the System Logs settings, separate from the Devices, Dealer Settings, Sirens and Alarms, Security and Arming, and Camera Settings categories shown in the same menu.

The Three Settings Inside System Logs

Upload Logs to the Server requires a manual push, meaning nothing uploads until you or support specifically trigger it, and it sends whatever activity history is currently saved in the panel's memory. Auto Upload Logs is disabled by default, and when turned on, it automatically uploads the system's logs to the server every 24 hours without needing a manual trigger each time. Log Level controls how much detail gets recorded in the first place, ranging from No Log Output, which records nothing, up through Fatal, Error, Warn, Info, Debug, and finally Verbose, which records the most detail. The panel defaults to Debug, which records diagnostic messages, Info, Warnings, Errors, and Fatal issues together.

A higher Log Level captures more detail but doesn't change what the panel actually does, only what gets written down about it. Support may ask you to raise the Log Level to Verbose temporarily while reproducing an intermittent issue, then lower it back down afterward, since Verbose logging isn't necessary for day-to-day operation.

When You'd Actually Use This Menu

Most homeowners will never need to open System Logs unless specifically instructed to during a support call. If your panel is behaving unexpectedly, freezing, restarting on its own, or showing a software glitch that's hard to describe, uploading logs gives support a much clearer picture than a verbal description alone. It's worth noting that System Logs is separate from the panel's own System Tests menu, which actively checks hardware like WIFI, sensors, and Z-Wave, rather than reviewing software activity after the fact.

If You're Looking for Alarm or Arming History Instead

If what you actually want is a record of arm, disarm, or alarm events for your household, rather than software diagnostic logs, that information lives in the Alarm.com customer website or mobile app under the account's activity or event history, not in this panel menu. That history shows things like which user code armed or disarmed the system and when, which is a completely different kind of record than the software logs described here. Checking with your monitoring provider is the right path if you need that kind of activity history rather than diagnostic data.

Privacy and What Gets Sent

Since System Logs are described as non-customer identifying information, they're built to capture software behavior, error codes, timestamps, and internal state changes rather than personal details like your name, address, or specific user codes. This distinction matters if you're ever asked to upload logs and want to know what's actually being sent. The logs focus on how the panel's software performed technically, not on private household information, which is part of why Qolsys and Alarm Grid can use this data for bug diagnosis without it constituting a privacy concern in the way that, say, camera footage or Alarm.com activity history would.

Understanding what System Logs actually does on the IQ Panel 5 helps you use it correctly during support troubleshooting instead of expecting a homeowner activity history on the IQ Panel 5. For help with System Logs or other diagnostic settings or other configurations on your IQ Panel 5, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.