How Do I Control Who Can Delete Photos on the IQ Panel 5?
To control who can delete photos on the IQ Panel 5, swipe down and touch Settings, then Advanced Settings, and enter your Installer Code. Next, touch Installation, then Camera Settings, and set the Secure Delete Images toggles that decide whether a Master Code or a user code is required.
About the Two Secure Delete Settings
Deleting the disarm and alarm photos stored on the IQ Panel 5 (available in AT&T LTE and Verizon LTE) is controlled by two related settings in Camera Settings. Together they decide who is allowed to delete the images on your security system:
| Secure Delete Images (On by default)Deleting panel camera images requires a valid Master Code. This keeps the stored photos secure by limiting who can remove them. |
| Secure Delete Images by User Code (Off by default)While off, deleting panel camera images by any user code is not allowed. Turn it on to let regular user codes delete disarm and alarm photos, not just the Master Code. |
Enabling Secure Delete Images by User Code is useful when you want other people in the home to clear photos without sharing the Master Code. Leaving it off keeps deletion locked to the Master Code, which is the more secure choice if you want tighter control over the stored images.
Before You Begin
Camera Settings are in the Installation menu, which requires the Installer Code (1111 by default) or Dealer Code (2222 by default). By default the Master Code cannot reach these image settings, so use the Installer Code. Secure Delete Images by User Code is disabled out of the box, so unless you have changed it, you will be turning it on here.
Set Who Can Delete Photos
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Swipe down and touch Settings. Swipe down from the top of the screen to open the Settings Tray, then touch SETTINGS.
Swipe down from the top of the screen to open the Settings Tray.
Touch Settings in the Settings Tray.
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Touch Advanced Settings and enter your Installer Code. Touch ADVANCED SETTINGS, then enter your Installer Code (1111 by default). The Dealer Code (2222) works here too. The panel advances automatically after a valid code.
Touch Advanced Settings.
Enter your Installer Code (1111 by default).
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Touch Installation, then Camera Settings. Touch INSTALLATION, then open CAMERA SETTINGS to reach the panel's camera options.
Touch Installation, then open Camera Settings. -
Set the Secure Delete toggles. Toggle Secure Delete Images by User Code on to let user codes delete photos, or off to keep deletion limited to the Master Code. The Secure Delete Images toggle above it is what requires a code to delete at all.
Set the Secure Delete Images toggles.
Tips
The two settings work together: Secure Delete Images is what requires a code to delete photos at all, and Secure Delete Images by User Code decides whether that can be a user code or the Master Code only. If you turn the user-code option on, remember that anyone with a valid user code can then remove stored disarm and alarm photos, so only enable it if you are comfortable with that. To actually clear photos once deletion is allowed, see our guide on how to delete the disarm photos on the IQ Panel 5.
Controlling who can delete photos on the IQ Panel 5 keeps your stored images as secure as you want them. For help with the secure delete settings or other camera options on your IQ Panel 5, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.
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