How Do I Delete All Z-Wave Devices on the IQ Panel 5 System?

To delete all Z-Wave devices on the IQ Panel 5, go to Advanced Settings, Installation, Devices, Z-Wave Devices, then touch Remove All Devices and touch OK. This resets the Z-Wave controller, so every device must be cleared and added again afterward. Allow time to re-enroll each device.

What Removing All Z-Wave Devices Does

The IQ Panel 5 (available in AT&T LTE and Verizon LTE) can remove every Z-Wave device it controls in a single action. The manual labels the option Remove All Devices, with the note Factory Default Reset, because it resets the Z-Wave controller inside the panel. The manual also lists it as Delete All Z-Wave Devices, which it describes as a factory reset of the Z-Wave controller that does not factory reset the devices that were previously included.

That last point matters. If the panel is the primary controller of your network, which is the normal setup in a home, resetting it leaves the devices orphaned. According to the manual, you must exclude and re-include every device in the network afterward. Each light, lock, thermostat, or garage door controller keeps the old network information until it is cleared.

Before You Start

This action removes only Z-Wave devices. Your security sensors and other devices are not affected. It does affect every Z-Wave light, lock, thermostat, and controller on the panel, so any security system scenes or rules that rely on them will need those devices added again. Plan on having time to re-enroll each one, and keep any device instructions handy.

If you only need to remove one device, use Clear Device for a working device or Delete Failed Device for one that no longer communicates. Use Remove All Devices only when you want to start the Z-Wave network over, such as when you are replacing the panel or rebuilding a network that has become unreliable.

How to Delete All Z-Wave Devices

1. Swipe down from the top of the screen. This opens the Settings Tray with quick controls.

IQ Panel 5 Settings Tray opened by swiping down from the top of the screen

2. Touch Settings. This opens the main Settings page.

3. Touch Advanced Settings. This prompts you to enter a code before continuing.

IQ Panel 5 Advanced Settings highlighted on the Settings page

4. Enter the Installer Code. The default Installer Code is 1111. The Dealer Code, 2222, also works.

5. Touch Installation. This opens the Installation menu.

6. Touch Devices. This opens the Devices menu.

7. Touch Z-Wave Devices. This opens the Z-Wave Devices page, which includes Add Device, Edit Device, Clear Device, Delete Failed Device, Remove All Devices, and View/Edit Associations.

8. Touch Remove All Devices. A confirmation popup appears before anything is deleted.

9. Read the confirmation and touch OK. The popup warns that the function removes all Z-Wave devices from the network and asks if you want to continue. Touch Cancel instead if you are not sure.

IQ Panel 5 Remove All Devices confirmation popup

What to Do After the Reset

Start by clearing each device so it can join the new network. The Clear Device option removes a Z-Wave device from its previous network, including one that was enrolled with this panel before. Touch Clear Device, then press the pair or learn button on the device when the panel starts sending its clear signal. Each Z-Wave device is different, and not every device has a hard button for this, so check the device instructions.

Once a device has been cleared, add it again with Add Device. Add the devices one at a time, giving each a clear name as you go, so you can confirm each one works before moving on.

Remove All vs. Clear Device vs. Delete Failed Device

The Z-Wave Devices page has three removal options, and each one has a different purpose. Clear Device removes one working device and requires you to press its pair or learn button. Delete Failed Device removes a device that has stopped communicating and needs no interaction with the device itself. Remove All Devices resets the whole Z-Wave controller and removes every device at once. Choose the smallest option that solves your problem.

If You Decide Not to Continue

The confirmation step gives you a chance to back out. If you are not sure, cancel and review your device list first. Nothing is removed until you confirm, and a device that is still working normally is usually better handled with Clear Device. If you are unsure whether a full reset is the right fix for a problem, contact Alarm Grid support before going ahead.

Deleting all Z-Wave devices from your IQ Panel 5 resets the Z-Wave controller, so plan to add each device again afterward on the IQ Panel 5. For help with Z-Wave devices or other device settings or other configurations on your IQ Panel 5, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.