How Do I Dismiss Pop-Up Notifications on the IQ Panel 5?

To clear a pop-up message on the IQ Panel 5, first view the notification. If it's regarding a video doorbell button press, or motion detection you can answer or dismiss the alert. If the notification is for severe weather (tornado, fire, or tsunami) tap the red X to clear the notification.

The IQ Panel 5 uses pop-up notifications to communicate important information about your security system. These notifications appear in the center of the screen and require acknowledgment before you can interact with other features. Understanding how to quickly dismiss these pop-ups keeps your panel interface responsive and accessible.

Dismissing Pop-Up Notifications

1. Read the notification. Locate the pop-up notification displayed on your IQ Panel 5 screen. Pop-ups appear in the center of the display and may include information such as doorbell camera alerts, severe weather notifications, system messages, or installer prompts.
2. Dismiss the message. Pop-up messages are dismissed in different ways, depending on the type of message:
   • Most pop-up notifications: Swipe left or right across the pop-up notification to dismiss it. The swipe direction does not matter.
   • Severe weather notifications: Tap the red X in the upper right corner of the message to dismiss it.
   • Doorbell camera notifications: Tap Dismiss to clear the alert, or tap Answer to respond.
3. Confirm the message clears. After dismissing the notification, verify the pop-up has cleared from your screen.

Common Pop-Up Types

The IQ Panel 5 displays several types of pop-up notifications:

• Doorbell Camera Alerts: These appear when someone rings your connected video doorbell or when the camera detects motion. These notifications will show a live video feed with options to Answer (green) or Dismiss (red). These notification settings need to be enabled through Alarm.com and panel programming.
• Installer Programming Prompts: These may appear during system setup or when accessing installer settings. System alerts notify you about sensor status changes, communicator failures, or battery warnings.
• Message Center Notifications: This type of notification informs you about alarm events, system updates, or provider communications. These can be accessed later through the Message Center even after dismissing the initial pop-up.
• QR Code Prompts: These pop-ups appear when connecting the IQ Installer app to the panel for remote programming.

Important Considerations

Dismissing a pop-up notification does not cancel or delete the underlying message or alert. For doorbell camera alerts, dismissing the pop-up ends the live answer opportunity but the event remains logged in your system history. System alerts dismissed through the pop-up interface can still be reviewed in the Message Center for complete details and timestamps.

Certain installer programming pop-ups may require completion before dismissal is allowed. These typically include critical setup steps during initial installation. Your monitoring service provider may configure automatic pop-up notifications for specific events through your Alarm.com account settings.

Alternative Navigation Methods

Alarm event pop-ups require that you enter your user code (default Master Code 1234) to disarm rather than using the standard swipe gesture. These events must be acknowledged, and a valid code entered, or the system remains in alarm.

The IQ Panel 5 features built-in home automation capabilities that may generate pop-ups for Z-Wave device status changes or automation scene confirmations. These follow the same swipe-to-dismiss pattern as system notifications. Your panel's touchscreen interface supports multiple gestures across different pages and pop-ups.

Dismissing pop-up notifications on the IQ Panel 5 keeps your touchscreen interface clear and accessible. For help with pop-up notifications or other configurations on your IQ Panel 5, contact the Alarm Grid support team. We're here Monday - Friday from 9:00 AM - 8:00 PM Eastern Time. Email us at support@alarmgrid.com.