How Do I Remove All PowerG Devices From the IQ Panel 5?

To remove all PowerG devices on the IQ Panel 5, swipe down and touch Settings, then Advanced Settings, and enter your Installer Code. Next, touch Installation, then Devices, and touch Remove All PowerG Devices. Then confirm on the popup to clear every PowerG sensor and automation device.

About Removing All PowerG Devices

The IQ Panel 5 (available in AT&T LTE and Verizon LTE) has a single button that clears every PowerG device from the panel at once. This removes all PowerG security sensors and automation devices from the network in one step, which is useful when you are decommissioning a system, starting a fresh install, or moving equipment to a different panel. It affects only PowerG devices on your security system.

Because this clears everything PowerG at once, it is a bulk action to use with care. If you only want to remove one or a few PowerG sensors instead, use the Delete/Replace Sensor option, which lets you pick individual sensors or several at a time. The Remove All PowerG Devices button is the right choice when you truly want a clean slate for PowerG.

Before You Begin

This option is in the Installation menu, which requires the Installer Code (1111 by default) or Dealer Code (2222 by default). The steps below use the Installer Code. Removing all PowerG devices cannot be undone, so make sure you intend to clear every PowerG sensor and automation device before you confirm.

Remove All PowerG Devices

1. Swipe down and touch Settings. Swipe down from the top of the screen to open the Settings Tray, then touch SETTINGS.
   
   Swipe down from the top of the screen to open the Settings Tray.Touch Settings in the Settings Tray.
2. Touch Advanced Settings and enter your Installer Code. Touch ADVANCED SETTINGS, then enter your Installer Code (1111 by default). The Dealer Code (2222) works here too. The panel advances automatically after a valid code.
   
   Touch Advanced Settings.Enter your Installer Code (1111 by default).
3. Touch Installation, then Devices. Touch INSTALLATION, then touch DEVICES to open the panel's device options.
   
   Touch Installation, then Devices.
4. Touch Remove All PowerG Devices. Touch REMOVE ALL POWERG DEVICES. A confirmation popup appears reading, "This function will remove all PowerG security sensors and automation devices from the network. Are you sure you want to continue?"
   
   Touch Remove All PowerG Devices to bring up the confirmation.
5. Confirm the removal. Touch OK to remove every PowerG device, or Cancel to back out and keep them. Once you touch OK, all PowerG sensors and automation devices are cleared from the panel.
   
   Touch OK to confirm, or Cancel to keep your PowerG devices.

Tips

Since this clears both PowerG security sensors and PowerG automation devices, take a quick inventory of what is paired before you confirm, so you know what will need to be re-added later. If any PowerG devices are being moved to another panel, removing them here first keeps the network clean on both ends. To pull a single PowerG sensor rather than everything, the Delete/Replace Sensor menu is the better tool.

Removing all PowerG devices on the IQ Panel 5 gives you a clean PowerG network in one step. For help removing PowerG devices or re-adding them on your IQ Panel 5, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.