How Do I See the Z-Wave Firmware Version on the IQ Panel 5?

To see the Z-Wave firmware version on the IQ Panel 5, swipe down and touch Settings, then Advanced Settings, and enter your code. Next, touch About and then scroll to the Z-Wave section, where the Z-Wave Firmware Version is listed, along with the Z-Wave API version and other Z-Wave details.

About the Z-Wave Firmware Version

The IQ Panel 5 (available in AT&T LTE and Verizon LTE) has a built-in Z-Wave controller that runs your smart locks, lights, thermostats, and other automation devices. The controller has its own firmware, and knowing its version is helpful when checking compatibility with a new device or when a support agent is troubleshooting an automation issue. The version is listed on the panel's About page in the Z-Wave section.

Along with the Z-Wave Firmware Version, that section lists the Z-Wave API version, Home ID, region, and frequency, which together describe the panel's Z-Wave radio. Looking it up is a quick, view-only task that changes nothing on your security system. It is the same About page that holds other panel details, so it is the one place to check anything about how your panel is built and configured.

Before You Begin

The About page sits in Advanced Settings, which you can reach with any of your codes: the Installer Code (1111 by default), Master Code (1234 by default), or Dealer Code (2222 by default). The steps below use the Installer Code. Viewing the Z-Wave firmware version makes no changes to the panel or your paired devices, so it is safe to check any time.

See the Z-Wave Firmware Version

1. Swipe down and touch Settings. Swipe down from the top of the screen to open the Settings Tray, then touch SETTINGS.
   
   Swipe down from the top of the screen to open the Settings Tray.Touch Settings in the Settings Tray.
2. Touch Advanced Settings and enter your Installer Code. Touch ADVANCED SETTINGS, then enter your Installer Code (1111 by default). The Master Code (1234) or Dealer Code (2222) work here too. The panel advances automatically after a valid code.
   
   Touch Advanced Settings.Enter your Installer Code (1111 by default).
3. Touch About. On the Advanced Settings menu, touch ABOUT to open the panel's system information.
   
   Touch About on the Advanced Settings menu.
4. Scroll to the Z-Wave section. Scroll down the About page to the Z-Wave section and read the Z-Wave Firmware Version. Nearby you will also see the Z-Wave API version, Home ID, region, and frequency for the panel's Z-Wave radio.
   
   Read the Z-Wave Firmware Version in the Z-Wave section.

Tips

The Z-Wave firmware updates as part of the panel's normal software updates, so keeping the panel connected and current is the best way to stay on the latest Z-Wave version. If you are adding a newer Z-Wave device and it will not pair, the firmware version is a useful detail to have ready when you contact support. The Home ID in this same section identifies your panel's Z-Wave network, which can help when troubleshooting devices that seem to belong to a different network.

Seeing the Z-Wave firmware version on the IQ Panel 5 helps with device compatibility and troubleshooting your automation. For help with the Z-Wave firmware or pairing devices on your IQ Panel 5, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.