How Do I View the Z-Wave Device List on the IQ5 NS System?

To view the Z-Wave Device List on the IQ5 NS, open the IQ Installer app, enter the Dealer Code, then touch Z-Wave Device List. Touch Info on any device to see its full technical details, including Product Info, Protocol Info, and Application Info fields all listed right there for you.

What the Z-Wave Device List Shows

The IQ5 NS (available in AT&T LTE and Verizon LTE) includes a Z-Wave Device List screen showing device-specific information for every programmed Z-Wave device. Touching Info on any device displays its Product Info, Protocol Info, Application Info, and Supported Command Classes, a level of technical detail well beyond what the regular Lights, Locks, or Thermostat controls in the Alarm.com app show.

This page is only available through the Dealer Code, not the Installer or Master Code, which reflects how technical and installer-specific this information is. Most homeowners will never need this screen, since it's built for diagnosing Z-Wave communication issues at a protocol level rather than everyday device control on your security system.

How to View the Z-Wave Device List

1. Open the IQ Installer app. This is the mobile app used to configure the IQ5 NS, since the panel has no display of its own.

2. Connect to the panel. The app communicates with the IQ5 NS over Bluetooth or Wi-Fi to load its configuration menus.

3. Enter the Dealer Code when prompted. The default Dealer Code is 2222. The Installer Code (default 1111) does not have access to this screen.

4. Touch Z-Wave Device List. This is a Dealer-only menu item, alongside Dealer Branding.

5. Touch Info next to any device. This displays that device's Product Info, Protocol Info, Application Info, and Supported Command Classes.

Re-Interviewing a Device From This Screen

The Z-Wave Device List also offers a Re-Interview option for each device, which resends all initial pairing commands to that device without deleting and re-enrolling it. This is useful if a device seems to be communicating but isn't responding correctly to certain commands, since a re-interview can refresh the system's understanding of that device's capabilities without the hassle of a full removal and re-add through the app.

Why This Is Dealer-Only

Product Info, Protocol Info, and Supported Command Classes are the kind of low-level technical details a dealer or installer would use to diagnose a genuinely unusual Z-Wave issue, not something a homeowner needs for day-to-day use. Restricting this screen to the Dealer Code keeps it out of the way for everyday users while still making it available to whoever services your system when a deeper diagnostic is actually needed.

If You Don't Have the Dealer Code

If you don't know your system's Dealer Code, that's expected for most homeowners, since it's meant for the company that installs and services your system rather than the end user. If you need information from this screen for troubleshooting, contact your monitoring provider or installing dealer directly rather than trying to guess or reset the code yourself.

How This Differs From Other Z-Wave Screens

It's worth knowing where the Z-Wave Device List fits relative to other Z-Wave-related screens you might already be familiar with. Day-to-day control of lights, locks, and thermostats happens through the Alarm.com app, built for everyday device control rather than technical diagnostics. The Z-Wave Devices page in the IQ Installer app, accessible with the Installer Code, handles enrollment and basic device management. The Z-Wave Device List goes further than either of these, exposing the actual technical specification of each device, information that's genuinely useful for diagnosing communication problems but unnecessary for simply using your smart home devices day to day.

When a Dealer Would Actually Use This Screen

This screen typically comes into play during a service call where a Z-Wave device is behaving strangely, responding to some commands but not others, or reporting inconsistent status. Rather than guessing at the cause, an installer can pull up the exact Product Info and Protocol Info for that device and compare it against known compatibility notes or firmware requirements. Supported Command Classes in particular can reveal whether a device actually supports a feature you're trying to use, since not every Z-Wave device implements every possible command, and a feature that seems broken might simply not be supported by that specific device's firmware version.

The Z-Wave Device List on the IQ5 NS gives dealers and installers detailed protocol-level information for every enrolled Z-Wave device on the IQ5 NS. For help with Z-Wave diagnostics or other Dealer-level settings or other configurations on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.