What is the Alarm.com Emergency Call Button?

The Alarm.com Emergency Call Button is a help button that your loved one can press if they are in a troubling situation. It is normally used by individual who may suffer a serious fall and need assistance getting up. The sensor can be mounted, or it can be simply placed in a general area.


Having an elderly or mobility challenged loved one can be a stressful situation. It can be difficult to find the proper balance between allowing them to live independently and making sure they are okay. Some users may be hesitant to use a wearable medical alert button that is kept on their person at all times. If your loved one is really only at-risk for experiencing a fall in certain areas (e.g. on the stairs, in the bathtub, etc.), then you might place a call button in those areas for them to activate if needed.

Alarm.com created their emergency call button for use with elderly and/or mobility challenged individuals. They offer the call button in three (3) different wireless frequencies, which are listed below:

The most common practice is to program the emergency call button so that it triggers an auxiliary medical alert upon activation. This is useful if you have central station monitoring service, and you want a medical response team sent out as soon as the device is activated. You might alternatively program the device as a non-emergency button for receiving alerts from Alarm.com regarding any sensor activity. Just remember that you will need a monitoring plan that includes service from Alarm.com. Alarm Grid customers can choose any Gold or Platinum Plan (Self or Full) to get access to Alarm.com.

Although the Alarm.com Emergency Call button was designed with medical use in mind, there really isn't much stopping you from using it to trigger a police or fire response. This would be determined by how the device is programmed and how you have it listed with the central station. We recommend checking out the Response Types or Sensor Groups for your panel to see what options are available to you. The button is easy to use for any police, fire, or medical response.

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