How Do I Assign a Code to a Partition on the IQ5 NS Panel?

To assign a code to a partition on the IQ5 NS, open the IQ Installer app, enter Advanced Settings with the Master Code, go to User Management, select the user code, then check the box for each partition you want that code to access, and save your changes to apply it right away today.

How Partition Access Works for User Codes

On the IQ5 NS (available in AT&T LTE and Verizon LTE), the code entered at a paired keypad, or used through the Alarm.com app, determines which partition you access. Some codes reach all four partitions at once, while others are limited to a single assigned area, and that distinction is set entirely through User Management in the IQ Installer app rather than at the partition itself.

Partition access follows the user type. Dealer, Installer, and Master codes always have access to all partitions, since those tiers are meant for whoever manages the whole security system, not a single area. User and Guest codes are the ones that actually get restricted to specific partitions, and each of those codes is limited to arming and disarming, nothing more, within whichever partition or partitions it's been granted. A paired IQ Remote PowerG keypad can also be assigned to support only one partition, controlling just that area's local zone status and alerts.

How to Assign a Code to a Partition

1. Open the IQ Installer app and connect to the panel. The app communicates directly with the IQ5 NS over Bluetooth or Wi-Fi to load its configuration menus.

2. Enter Advanced Settings with the Master Code. The default Master Code is 1234, though your account admin may have changed it.

3. Navigate to User Management and select the code you want to edit. Any existing user code's information can be edited here except for its User Type, which is fixed once the code is created.

4. Check the box for each partition you want that code to reach. Only the number of partitions actually configured on your system will appear as options here, so if you've set up two partitions, you'll only see two boxes to choose from.

5. Save your changes in the app. The code now applies to whichever partitions you selected the next time it's used at a paired keypad or through the Alarm.com app.

Access Levels by User Type

The Dealer Code has access to all settings plus Master Reset and Dealer Contact information, across all partitions. The Installer Code reaches all Installer Settings, also across all partitions. The Master Code gets all user-related features, including Wi-Fi, User Management, Sound, and sensor customization, again across all partitions. User and Guest codes are limited to arming and disarming, and only within whichever partition or partitions they've specifically been assigned. A Duress code is also available, and each partition gets its own unique Duress code that disarms the system while silently alerting your monitoring provider.

The 6-Digit Code Detail Worth Knowing

If 6-Digit User Code is enabled but a code hasn't been manually updated to six digits, the system automatically appends "00" to the end of the existing 4-digit code. So a user code of 1234 effectively becomes 123400 once 6-digit mode is turned on, even though nothing about that user's partition assignment changes. This catches people off guard if 6-digit mode gets enabled after codes and partition assignments are already set up, since the partition access stays correct but the code itself needs the extra two digits to work at a paired keypad.

If a Code Isn't Reaching the Right Partition

If someone reports that their code isn't working in a partition they should have access to, go back into User Management in the IQ Installer app and confirm the checkbox for that specific partition is actually checked, since it's easy to save changes to the wrong user or miss a box when multiple partitions are involved. If the partition checkboxes aren't appearing at all, confirm Partitions have been enabled under Dealer or Installer Settings first, since the entire partition access interface stays hidden until that's turned on at the system level.

Assigning the right partition access to each user code on the IQ5 NS keeps arming and disarming permissions matched to who should actually control each area on the IQ5 NS. For help with partition access or other user code configurations or other configurations on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.