How Do I Connect the IQ5 Hub Panel to My Home WIFI Network?

To connect the IQ5 Hub to WIFI, swipe down from the top of the screen and touch Settings, then Advanced Settings. Enter your Installer Code (1111 by default), navigate to Devices, then Wi-Fi. Choose your home network from the list and enter your password. The panel confirms connection.

Why Connect to WIFI?

The IQ5 Hub (available in AT&T LTE and Verizon LTE) supports dual-path communication over both LTE cellular and WIFI. Connecting to your home WIFI network gives your security system a second reliable path to reach Alarm.com and your monitoring provider if cellular signals are interrupted. WIFI also enables automatic software updates and faster Alarm.com event reporting.

The IQ5 Hub supports 2.4 GHz and 5 GHz WIFI networks with standard WPA2 security. Have your WIFI network name and password ready before starting. If your router uses a hidden SSID or advanced security settings, additional configuration is available under Advanced WIFI Settings on the same page.

How to Connect to WIFI

1. Swipe down from the top of the IQ5 Hub screen. The Settings Tray opens, showing quick-access controls for brightness, volume, and WIFI status along with the Settings button.

Swipe down from the top of the IQ5 Hub screen to open the Settings Tray:

2. Touch SETTINGS, then touch ADVANCED SETTINGS. Enter your Installer Code (1111 by default) when prompted. The panel advances automatically to the Advanced Settings menu after the correct code is entered.

Touch Advanced Settings on the IQ5 Hub Settings page:

3. Select Installation, then Devices, then Wi-Fi. The WIFI settings page opens. Confirm the WIFI toggle is enabled. The IQ5 Hub begins scanning for nearby networks automatically.

4. Select your network from the available list. All WIFI networks within range appear in a scrollable list. Touch the name of your home network to select it. If your network is not visible, scroll down or wait a few seconds for the scan to refresh.

IQ5 Hub WIFI available networks list:

5. Enter your WIFI password and touch Connect. Use the on-screen keyboard to type your network password. Touch Connect when finished. The IQ5 Hub displays a 'Connected Successfully' confirmation screen showing your network name when the connection is established.

After Connecting

After connecting, the WIFI signal icon in the Settings Tray reflects the current signal strength. The IQ5 Hub now uses both WIFI and LTE for dual-path communication. To switch networks later — such as after a router replacement — return to the Wi-Fi settings page, select the new network, and enter the updated password. The IQ5 Hub saves the most recent network credentials and reconnects automatically after a power cycle.

Connecting the IQ5 Hub to your home WIFI network enables dual-path communication and ensures your panel stays updated and connected to Alarm.com on the IQ5 Hub. For help with WIFI connection and network settings or other configurations on your IQ5 Hub, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.