How Do I Delete a Sensor on the IQ5 NS Security System?

To delete a sensor from the IQ5 NS, open the IQ Installer app on your mobile device and navigate to Installation, then Devices, then Security Sensors. Select the sensor you want to remove, choose Delete, and confirm the removal when prompted by the app to permanently remove the device.

Before You Begin

The IQ5 NS (available in AT&T LTE and Verizon LTE) allows you to delete individual sensors from your security system through the IQ Installer app. Deleting a sensor removes it permanently from the panel zone list. This is useful when replacing a faulty sensor, removing a device that is no longer in use, or reconfiguring your system layout. If you have not yet connected the IQ Installer app to your panel, see our guide on setting up the IQ5 NS with the IQ Installer app before proceeding.

Keep in mind that once a sensor is deleted, you will need to re-enroll it through Auto Learn or Manual Add if you want to use it again. If you only need to change a sensor setting like the name, chime type, or sensor group, use Edit Sensor instead of deleting and re-adding the device. You can also delete all sensors at once using the trash can icon at the top of the sensor list page in the IQ Installer app.

Deleting a Sensor

1. Open the IQ Installer app and navigate to Installation, then Devices, then Security Sensors. The Security Sensors page displays options for Auto Learn Sensor, Add Sensor, Edit Sensor, Delete Sensor, Sensor Status, and Sensor Group.

Navigate to Devices from the IQ Installer app on the IQ5 NS.

2. Select the sensor you want to delete by pressing the arrow icon next to it. The sensor detail screen appears, showing the sensor name, type, zone number, and all configured settings.

Select the sensor to delete from the sensor list on the IQ5 NS.

3. Select Delete to begin the removal process. The IQ Installer app displays the sensor information and the delete option. Selecting Delete brings up a confirmation popup.

The sensor detail screen with the delete option on the IQ5 NS.

4. Select Remove to confirm the deletion. A confirmation popup asks if you are sure you want to delete this device. Selecting Remove permanently removes the sensor from the panel zone list. The sensor is no longer enrolled and will not trigger alarms or chimes.

Confirm sensor deletion on the IQ5 NS.

Tips

After deleting sensors, verify your system is working correctly by checking the Sensor Status option under Security Sensors in the IQ Installer app. This page shows all enrolled sensors with their zone numbers, signal strength, and current status.

If you need to add new sensors to replace the ones you deleted, compatible options include the IQ Door/Window-S for standard entry points, the IQ Motion-S for interior motion detection, and PowerG sensors for extended wireless range. Use the Auto Learn Sensor option in the Security Sensors menu to quickly enroll new devices.

Removing unused or faulty sensors from your system keeps your zone list clean and your security monitoring accurate on the IQ5 NS. For help with sensor deletion or other configurations on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.