How Do I Delete a Z-Wave Device From the IQ5 NS System?

To delete a Z-Wave device from the IQ5 NS, open the IQ Installer app and connect to the panel. Navigate to Automation Devices, touch the three-dot menu at the top of the screen, select Clear Device, touch Start Clear Device, and press the pair button on the device to complete removal.

Two Ways to Remove a Z-Wave Device

The IQ5 NS (available in AT&T LTE and Verizon LTE) is a screenless security system panel that manages all Z-Wave device configuration through the IQ Installer app. To remove a Z-Wave device, use Clear Device from the three-dot menu on the Automation Devices page. This removes the device from the panel and excludes it from the Z-Wave network. If you want to remove all Z-Wave devices at once, use Remove All Z-Wave Automation Devices from the same three-dot menu.

How to Clear a Z-Wave Device

1. Open the IQ Installer app and connect to the IQ5 NS panel. The Configuration menu opens in the app.

IQ5 NS QR code scanned to connect the IQ Installer app

2. Navigate to Automation Devices. The Automation Devices page opens showing all enrolled Z-Wave devices.

IQ5 NS Automation Devices page in the IQ Installer app

3. Touch the three-dot menu at the top of the screen. A dropdown menu appears with options including Clear Device and Remove All Z-Wave Automation Devices.

IQ5 NS three-dot menu on the Automation Devices page

4. Touch Clear Device. The Clear Device screen appears.

IQ5 NS Clear Device option in the three-dot dropdown menu

5. Touch Start Clear Device, then press the pair or learn button on the Z-Wave device. Refer to the device's manual for the specific button location and procedure. The app displays a success popup when the device has been cleared.

IQ5 NS Start Clear Device screen in the IQ Installer app

IQ5 NS Clear Device success confirmation in the IQ Installer app

After Removing a Device

After clearing, the device is excluded from the Z-Wave network and can be paired with a new controller. To re-add it to the IQ5 NS, use Add Device on the Automation Devices page. You can continue expanding your home automation setup by adding replacement or additional Z-Wave devices at any time through the IQ Installer app.

Properly removing Z-Wave devices from the IQ5 NS keeps your automation network clean and ensures devices can be re-paired without issues on the IQ5 NS. For help with Z-Wave device removal or other configurations or other configurations on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.