How Do I Integrate a LiftMaster MyQ Garage Door to a Qolsys IQ Panel 2 Plus?

Follow the instructions for installing the LiftMaster MyQ hardware for your garage door. Instructions for integrating a LiftMaster 8500W are available here. Once the gateway is installed, be sure the Garage Door & Gate Control feature is enabled. Wait for the info to populate at the panel.

Unlike with Z-Wave garage door controllers, the integration between the Qolsys IQ Panel 2 plus and the LiftMaster MyQ garage door controller is handled through the Alarm.com server. Where the panel would control a Z-Wave garage door controller directly, then report the door's status to Alarm.com where applicable, any commands being sent from the panel to the LiftMaster MyQ garage door controller are sent from the Qolsys panel to Alarm.com. From Alarm.com to the LiftMaster server. From the LiftMaster server to the MyQ gateway or other device, and finally to the garage door itself. For that reason, the bulk of the configuration is handled between Alarm.com, the LiftMaster server, and the LiftMaster hardware being used. The Qolsys IQ Panel 2/2Plus must be on Firmware Version 2.4.0 or higher to support this feature.

To integrate the Qolsys IQ Panel 2 Plus with a LiftMaster MyQ garage door controller, do the following:

  1. Install the hardware. Follow any instructions provided by LiftMaster or Chamberlain for the garage door motor and controller installation. There are basically two (2) ways to integrate a garage door via the internet. One is to use retrofit devices with an existing non-MyQ garage door controller. The MyQ Control Panel (888LM/889LM) is required along with a MyQ Internet Gateway (828LM). Newer LiftMaster or Chamberlain garage door motors and controllers have the MyQ internet capability built in. These devices will connect to WIFI using either WPS (WIFI Protected Setup) or in some cases, another method. Check the installation instructions for your MyQ garage door controller to find out how it connects to the internet. Once the hardware is installed, verify that the garage door can be controlled locally by pressing the button on the MyQ Control panel to raise or lower the door.

  2. Register the MyQ Device. Whether you are using a retrofit device, or a garage door controller with MyQ built-in, you'll need to get the serial number off of the network portion of the device. With the retrofit option, the serial number should be on the MyQ Internet Gateway (828LM) which requires a wired ethernet connection to your router or switch. On the newer devices with WIFI capability built-in, the serial number should be on the garage door motor itself. The MyQ serial number will differ from the product serial number and should be on the same side of the garage door motor as the wiring terminals. It should have the MyQ symbol next to it to indicate you're looking at the proper serial number.

    Once you have the serial number you're ready to register the device with Alarm.com. Be sure that your alarm dealer has enabled the Garage Door & Gate Control as well as LiftMaster Integration features for your account. Log into the Customer Website for Alarm.com using the proper Administrator credentials. This option is not available from the Customer App. Once logged in on the website go to Settings > Manage Devices > Add Device > Garage Door > MyQ Control Panel. Click Next, then click Register Gateway. In the Serial Number field, enter the serial number of the Internet Gateway or MyQ garage door controller, then click Continue.

    If you're using an Internet Gateway (828LM) performing the above sequence will put the Gateway into learn mode. A Yellow LED will turn on at the 828LM indicating it's in learn mode. Go to the MyQ control panel (888LM or 889LM). This wall unit will have been installed in place of the existing doorbell style button that was mounted inside the garage and could be used to open and close the overhead door. Press the Learn button twice. On the MyQ control panel (888LM or 889LM), the Red LED turns ON. On the Internet Gateway (828LM) the LED turns blue once the device has been learned in. Return to the Garage page on Alarm.com and click Check for New Devices. If the MyQ Internet Gateway is not showing up, you may need to factory reset it and then go through the above steps again. If you're using a MyQ device that has WIFI built in, you should see your MyQ Garage Door on the Garage page. The information on defaulting the MyQ Internet Gateway does not apply to newer MyQ doors with WIFI built in. For help with those devices, contact Chamberlain/LiftMaster for assistance.

    To default the MyQ Internet Gateway disconnect power from the unit. Locate the recessed reset button on the side of the Gateway. It will be a pinhole, and you'll need something like a straightened paper clip to press it. While the unit is powered down, press and hold the reset button. You should feel it click if you're holding it down properly. Reapply power while continuing to hold down the Reset button. Continue holding the button for about 10 - 20 more seconds until the Yellow LED blinks, then immediately release the reset button. This should set the MyQ Internet Gateway (828LM) back to factory default. From here, attempt the previous steps again.

  3. Check IQ Panel. Once the garage door is showing up in Alarm.com, test to be sure you can control the garage door from the website. Once you've verified that you can, wait about five (5) minutes, then check the Qolsys IQ Panel 2 Plus. If you scroll left or right you should come to a page showing the garage door and its status. Verify that from this page you are able to see the correct garage door status (open/closed) and that you are able to control the garage door from the touchscreen on the panel.

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