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ISC West is the premiere trade show in our industry. It happens in Las Vegas each spring and all the manufacturers of security products show up. Of course, we're interested in Qolsys, Alarm.com, Resideo, AlarmNet, and 2GIG, but there are many more! They'll display all their best new gadgets.

This year Alarm.com showed up to ISC West loaded for bear! They rolled out several new offerings in the form of both products and services. Many, but not all of these devices were targeting commercial applications. We'll list the big new items below:

Alarm.com

Outdoor Floodlight Camera and VizBlinder:

The Outdoor Floodlight Camera is a new product. As the name implies, it mounts outside in darker areas where an intruder may attempt to enter or gain entry to an area where they shouldn't be.

The new Outdoor Floodlight Camera features 4MP video and Two-Way voice options. It has 3,000 Lumen floodlights, allowing you to customize your lighting options. It's suitable for homes and small- to medium-sized businesses. Additionally, because it uses video analytics, the floodlight can automatically respond to threats when unwanted visitors or vehicles are detected. It can activate red and blue warning lights and also play warning sounds from a powerful siren.

VizBlinder will incorporate new hardware as part of the new feature. It allows the central station operator to fill a room with a vision obscuring white haze. This is done after the operator has accessed the available Alarm.com cameras and determined that an intruder is present. If cameras that support Two-Way audio are in use the operator will be able to engage with the intruder prior to activating VizBlinder. If I were an intruder, and the room suddenly began filling with an unknown white fog, I would skedaddle!

Remote Video Monitoring Console:

The Remote Video Monitoring Console (RVM) is a system that allows central station operators to offer "round-the-clock concierge video monitoring and proactive defense services to customers with Alarm.com Video Analytics cameras." Operators will receive immediate alerts when a vehicle or person enters an area that is restricted. Through the RVM, the operator can review the situation and, if necessary, intervene through the RVM using hardware located on the protected site. This includes using the two-way voice feature of some cameras to talk to the unexpected visitor.

Because both the cameras and the RVM Console are provided by Alarm.com, this is truly a seamless end-to-end integration. The fact that Alarm.com makes the cameras, video analytics, and the central station hardware, there is no special interface equipment required. The Remote Video Monitoring Console is what allows the central station operator to deploy VizBlinder, which we outlined in the previous section.

Sunflower Labs Autonomous Security Drone:

Alarm.com has partnered with Sunflower Labs to offer an autonomous outdoor security drone. Sensor activity on the alarm system and Video Analytics trigger the drone to deploy and investigate suspicious events. It can cover 10 acres in 90 seconds, making it perfect for larger commercial and residential properties. The drone provides "eyes in the sky" for property owners and central station operators alike, and puts intruders on notice that they're being watched. Presumably, central station operators can also deploy the drone based on information they glean through the RVM Console.

Shooter Detection Systems

Adding to their commercial offerings, Alarm.com introduces the Shooter Detection Systems (SDS) Indoor Gunshot Sensor. In the event of an active shooter situation, this system allows for a faster and more accurate response while also providing valuable information to both police and medical first responders.

The SDS sensor uses dual-authentication technology identifying both the acoustic and the infrared signature of a gunshot. It has an accuracy rating of less than 1 false alert per 5 million hours of use. Gunshot detection signals are automatically forwarded to Alarm.com and the appropriate central station is alerted within seconds. With the information provided by the system, the operator can inform the authorities exactly where the incident was reported.

Resideo

First Alert® VX5 Indoor Camera

Adding to their recently released First Alert® VX1 video doorbell and First Alert® VX3 outdoor camera Resideo introduces the new First Alert® VX5 Indoor Camera at ISC West. Like most of these products, the VX5 is not yet available, so information about it is scarce, but we know it will offer these features:

    Advanced Event Detection
  • Privacy Mode
  • Integration with ProSeries Security Panel
  • Compact, Versatile Design
  • 2MP resolution and day and night vision with WDR
  • Two-way audio
  • Easy to Use App – TC 2.0 - for full control of the connected home or office

2GIG

E+ Extended Range Sensors

2GIG brings their new E+ Extended Range 900 MHz sensors to ISC West. This is an exciting addition to their portfolio. This product line will capitalize on the extended range capabilities of the 900 MHz wireless frequency. The E+ lineup will offer up to 1.2 Mile (2km) transmitting range. These sensors are bi-directional and fully encrypted with extended battery life as compared to regular 2GIG 345 MHz sensors. As with most products rolled out at ISC West, these are not yet available, but a data sheet for each is linked below. We will link to the products once they become available for sale.

Available sensors, so far:

Qolsys

We saved Qolsys for last because they didn't really roll anything out especially for ISC West. Qolsys finished 2023 strong with the release of their PowerG Everywhere 900 MHz automation devices and the Qolsys IQ4 NS no screen security panel.

PowerG Everywhere combines the excellent transmitting range we've come to expect from PowerG with the battery-savings and simplicity of use we get from Z-Wave. The resulting product is a battery sipping tour de force. So far, they offer the following PowerG Automation products which are compatible with the IQ Panel 4, IQ4 Hub, and IQ4 NS running firmware 4.4.0+ and the IQ Pro with firmware 4.3.0n+:

  • IQ Lock-PG
  • IQ Dimmer-PG
  • IQ Switch-PG
  • IQ Socket-PG
  • IQ Smart Plug-PG
  • IQ Outdoor Plug-PG

The IQ4 NS is a budget-friendly panel based on the IQ Panel 4. It's nearly identical to the IQ4 Hub, in fact, with one exception. It does not include a touchscreen interface. Instead, programming is performed using the IQ Installer App, available as a free download from the iOS and Google app stores. You can read all about the IQ4 NS and PowerG Everywhere in our blog posts here and here respectively.

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Update 04/08/24 5:08 pm: According to a contact at Resideo, the available stock of IPCAM-WOC2 cameras without this issue is being held back to use as replacements for any affected units that have already been sold. Stock is limited, and once it is depleted, the camera will likely be discontinued permanently.

As an alternative, Resideo recommends the First Alert CAMWE-WO, also known as the VX3 HD Camera. This is an outdoor, 1080p camera with Wide Dynamic Range (WDR). With its intelligent event detection, the CAMWE-WO can distinguish between vehicles, animals, and people.

Original Post: If you have purchased a new Resideo IPCAM-WOC2 recently, but have not yet tried to register it, there is a good chance it will not register. A manufacturing issue has been identified, and a fix is in the works. However, you will need to warranty replace the existing camera if affected


Resideo released this notice today regarding the issue. The notice is a bit confusing. It states that because of this issue they have decided to stop selling the IPCAM-WOC2, but it also states that a resolution has been identified and that new product is available in their warehouse and that affected units can be returned for exchange or refund.

What we know currently:

  • Installed, registered, and working units are not affected. There is no reason to believe they will have future issues related to this announcement.
  • Units that have been purchased but not registered may have the issue. If you attempt to register an IPCAM-WOC2 and it fails, return it to the vendor you purchased it from for an exchange or refund.
  • Currently, you can't purchase a new IPCAM-WOC2. Presumably, current stock of working units is being used for warranty replacement.

We've reached out to Resideo to try and get clarification on a few of our questions. When we hear back, we'll update this blog post. In the meantime, if you have purchased an IPCAM-WOC2 and you haven't tried to register it yet, it is recommended that you do so now. If you encounter an issue, contact the distributor or dealer you purchased the unit from and proceed from there.

If you are an Alarm Grid monitored customer, or you purchased an IPCAM-WOC2 from Alarm Grid recently, you can contact us regarding a warranty replacement. Send an email to support@alarmgrid.com. If the email you use to contact support is different from the email you used when ordering your product, please provide us with the ordering email. That is the easiest way for us to look up and confirm your recent order.

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Resideo has confirmed that some Gmail users are not receiving Total Connect 2.0 email notifications. Their engineering group are aware of the issue and are working on a resolution. It is expected to be resolved soon. Text, push notification, and most other email domains are not affected.

We haven't been made aware of the actual issue with Gmail email addresses, but it probably has something to do with Gmail's efforts to block unwanted emails such as spam or phishing attempts. Unfortunately, when you take measures to block the unwanted, you sometimes also block the wanted.

This is an evolving issue, and Resideo have promised to update us when it is resolved. If so, we'll post that information here. Check back often!

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From New York to Texas and California to Florida, the news has recently been filled with stories about squatters taking up residence in a home they don't own, and refusing to leave. In some cases, the occupation goes on for years. An alarm system can prevent this from happening to you.

Pictured below: Alarm.com ADC-V723X:


Sometimes, the property may be empty because the occupant has recently passed away, and ownership has yet to be determined. In others, the property is one of several owned by an individual and isn't occupied year-round. Whatever the case, having someone move into your property and then refuse to leave is monumentally frustrating. Many people have found that squatters have more rights than the homeowner!

The Resideo 5800PIR-RES:


The best way to deal with squatters is to prevent their entry in the first place. If they can't get into your property, they can't squat there. A comprehensive security system can alert you to intruders who are trying to gain entry. Since you want to prevent entry, sensors on ground-floor doors and windows and any upstairs doors and windows that may be used as a point of entry are a must-have.

The DSC PG9303:


Another excellent way to protect against entry is glass break detectors. For instance, when an intruder breaks a glass door or window to gain entry, a glass break detector properly positioned and set up as a perimeter sensor will cause an instant alarm. This, coupled with a loud siren may scare the intruders away before they enter your property. Motion detectors are also recommended but only come into play after an intruder has entered the home. Still, we usually recommend that motion detectors be used as a backstop for glass break detectors.

The Resideo/Honeywell Home PROSIXGB:


For preventing squatters in a property that isn't continuously occupied, the best weapon currently available is video cameras. When it comes to video offerings, Alarm.com has the best lineup of cameras and features currently available in monitored systems. With its video analytics, and 2-way communication options, Alarm.com offers a strong deterrent to would-be intruders.

Doorbell cameras allow the user to engage with both individuals who ring the doorbell, and those that are captured moving in the area of the doorbell. A motion detection rule can be set to notify the end-user when activity occurs near the door. The homeowner can then view the area and even speak with any individual who is there. This is an excellent deterrent, as the would-be intruder has no idea if the homeowner is inside, or elsewhere.


To protect your property and prevent squatters from occupying your home, an investment in an alarm system, particularly one with video cameras is one of the smartest moves you can make. Alarm Grid offers video monitoring in several different packages. We offer our Platinum Plan (Self or Full monitoring) and we also offer a stand-alone Video Monitoring Plan that includes video cameras only, no security system required. For help planning a system, email us at support@alarmgrid.com and we'll be glad to assist you!

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Recently, we told you about T-Mobile customers who, in the past received MMS notifications with video thumbnails, but now receive SMS notifications with a link. Alarm.com will soon unveil a Push Notification Migration Tool to encourage and help users to switch from SMS to push notifications.

You may be asking, what's the difference between SMS, MMS, and push notifications? SMS or Short Message Service is a text message delivered to your phone through your phone carrier. Changes undertaken by the cell phone carrier can affect how and when you receive SMS notifications, or whether you receive them. These changes are outside the control of Alarm.com.

MMS is Multi-Media Service. An MMS message is sent for video notifications when a thumbnail preview is part of the notification setup. Changes to the way T-Mobile, and now Sprint which was acquired by T-Mobile a few years ago, handle MMS delivery caused the recent change in the way video notifications were delivered to those customers. Again, this is something that is outside the control of Alarm.com.

A push notification is generated by an app. The Alarm.com app can generate a push notification for any notification that may be generated through your alarm system that is connected to Alarm.com. Here are a few examples of why Alarm.com believes Push Notifications are superior to SMS or MMS:

Benefit Description
Push Notifications are Actionable Because Push Notifications are received via the internet, they are actionable. They can bring you directly into the Alarm.com app, and in some cases, allow you to send a command directly from the Push Notification. (i.e. locking a door based on a notification about the door being left unlocked.)
The notification source is clear. Push notifications come directly from the app, with the app logo and name displayed clearly. This removes any uncertainty about the source of the message.
Push notifications allow for Critical Alerts. When properly configured, both iOS and Android devices can receive critical alerts while the device is in Do Not Disturb mode. Examples of Critical Alerts include Fire Alarm, Burglary Alarm, Carbon Monoxide Alarm, and several other event types.
Video push notifications are superior. Push notifications can be set for plain text or thumbnail images for certain events (i.e. video). A link within a push notification takes you to a specific place within the app. For example, if the notification is for camera motion, the link will redirect to the camera's live view. If the notification is that a clip has been uploaded, the link will take you right to the saved clip.
Push notifications are independent of your cell carrier. Text notifications are dependent on the cell carrier and can be affected by low signal or other carrier issues. Push notifications only require a network connection, whether cellular or WIFI.
Push notifications can be sent to all devices. Push notifications can be sent to phones, tablets, and even smart watches.

Alarm.com will soon unveil a Push Notification Migration Tool to steer customers toward using push notifications. You can check on the status of the tool rollout here. Not everyone will see the migration tool prompt. Being offered the prompt is based on the login used to access the Alarm.com app. At first, only a very specific group of customers will be targeted. That is customers with exactly one (1) SMS contact and one (1) push device on a network known to have had problems with SMS or MMS recently. This includes T-Mobile, Sprint, and Rogers (Canada) customers.

The full requirements are:

  • The login must be the primary login.
  • The login must not be linked to other systems.
  • There must be exactly one enabled SMS/MMS contact address on the account and no other disabled SMS contact addresses.
  • At least one enabled notification rule with an SMS recipient.
  • There must only be one active push device on the account, and it must be the one the customer is using. Push notification rules need not already exist for that active push device.

When the tool is rolled out, customers who fit the parameters mentioned above will see a message like this:



As you can see, this is strictly a voluntary change. Users have the option to Migrate now, be reminded later, or never have the prompt come up again. If you use the migration tool and switch to push notifications, your SMS/MMS notifications will no longer be active. However, the SMS contact information will be retained in the address book.

At some point, the switch to push notifications may become mandatory, at least for some cellular customers. If it does, it will likely be due to changes undertaken by the cellular carrier that make the delivery of notifications less than optimal. If that occurs, we'll be sure to let you know about it here in our blog.


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Intruducing the Qolsys IQ Heat 135 / 200. It offers a selection for the fixed alarm temperature limit of either 135°F or 200°F (57.2°C or 93.3°C). In addition, it has a rate-of-rise feature that activates an alarm if the temperature rises more than 12°F - 15°F (6.7°C - 8.3°C) per minute.

Qolsys is streamlining their products by combining the features of the Qolsys IQ Heat 135, and the Qolsys IQ Heat 200 into a single device. Using an internal jumper, the user can choose a fixed temperature alarm threshold of either 135°F (57.2°C) or 200°F (93.3°C). Based on this jumper setting, a temperature above the selected threshold will cause an alarm.

In addition to the fixed-temperature alarm threshold, the IQ Heat 135 / 200 also has a built-in rate-of-rise detector. If the ambient temperature rises from between 12°F - 15°F (6.7°C - 8.3°C) per minute, an alarm will occur.

Once either alarm threshold has been met, the IQ Heat 135 / 200 will use its transmitter to send an alarm signal to a compatible system. This includes any of the Qolsys IQ Panel 2, IQ Panel 2 Plus, IQ Panel 4, IQ4 Hub, IQ Hub, and IQ4 NS panels with a 319.5 MHz receiver built in. It can likely also be used with Interlogix/GE panels that support this frequency, such as the Simon panels, though we have not tested to confirm this.

The jumper used to set the fixed-temperature threshold has three (3) pins. If the jumper is across the LOW and center pin, the detector is set for 135°F (57.2°C) if the jumper is across the center and HI pin the detector is set for 200°F (93.3°C). If the jumper is removed completely, or lost, then the detector defaults to the high, or 200°F (93.3°C) setting.


The Qolsys IQ Heat 135 / 200 uses a single Panasonic CR123A 3V battery, and the expected battery life is about ten (10) years. Besides how often the detector transmits a signal, the biggest factor in battery life is ambient temperature. When the detector is mounted to the ceiling, the ceiling temperature should never exceed 100°F (37.8°C) under normal conditions. Just know that extreme temperatures, high or low, will likely affect the life expectancy of the battery.

The detector is fully supervised for RF check-in and transmits a signal to the system every 62 - 68 minutes. If the alarm panel doesn't hear from the sensor for a specified period, it will indicate a trouble condition on the zone associated with the IQ Heat. In addition to RF supervision, the detector is also supervised for tamper. If the heat detector is pulled away from the wall or ceiling, it will generate a tamper transmission to the alarm panel.

Specifications

  • Device Type: Wireless Heat Detector
  • Operating Frequency: 319.5MHz (crystal-controlled)
  • Supervision Interval: 62 - 68 minutes
  • Fixed Temperature Detection: Selectable 135°F (57°C) or 200°F (93°C)
  • Rate of Rise Rating: 12° to 15°F (6.7° to 8.3°C) per minute
  • Mounting Location: Ceiling or Wall
  • Ceiling Mounting Specification: At least 4 in. (10cm) away from any walls
  • Wall Mounting Height: Top of detector within 4 to 6 inches (10 to 15 cm) of the ceiling
  • Standby Current: Less than 0.9μA
  • Operating Temperature: 32°F to 150°F (0 to 65.6°C)
  • Operating Relative Humidity: 0 to 95% noncondensing
  • Batteries: One (1) Panasonic CR123A 3V (included)
  • Expected Battery Life: 10 years (depends on how often the detector transmits signals, but is more dependent on the temperature of the installation environment. Warmer temps (within range) = longer life)
  • Dimensions: 2.29" Diameter x 1.28" High (58.25mm Diameter x 32.4m High
  • UL Max Ambient Ceiling Temp: 100°F/150°F (37.8°C/65.6°C)
  • Maximum UL Spacing: 50ft (15.2M) x 50ft (15.2M)
  • Agency Listings: UL 521 Heat Detectors for Fire Protective Signaling Systems, UL985 Household Fire Warning System Units, CAN/ULC-S530 Heat Actuated Fire Detectors for Fire Alarm Systems, CSFM Category 7270 - FCC: 15.109 Class B, 15.231, Industry Canada: ICES-003, RSS-210
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FortrezZ is discontinuing another of its Z-Wave products due to its inability to source some required components. For this reason, Alarm.com no longer recommends its installation. Installed units will continue to work, and Alarm.com will continue to offer troubleshooting support for them.

This may be the result of the supply chain issues experienced a few years ago. FortrezZ was forced to discontinue the MIMOlite some time ago, and now we're seeing the discontinuation of their Water Valve. Products already purchased and/or installed are not affected by this news.

If you already have a FortrezZ Water Valve (WV-01) but haven't installed it yet, no worries. It should still install and operate as expected. If you have any problems related to integrating the water valve with Alarm.com, you can still get assistance from tech support. If you are an Alarm Grid monitoring customer, we offer free technical support as well.

If you were thinking of purchasing a FortrezZ Water Valve, but missed the opportunity, you have other options available. We offer the Alarm.com Z-Wave Plus Smart Water Valve and Meter, and the Alarm.com Z-Wave Plus Smart Water Valve. The Alarm.com smart water valves use Z-Wave Plus and can be used with any Alarm.com compatible panel that supports Z-Wave or Z-Wave Plus.

Left, Alarm.com Z-Wave Plus Smart Water Valve with Meter. Right, Alarm.com Z-Wave Plus Smart Water Valve:

In addition to the Alarm.com options, we also offer the Qolsys IQ Water Valve. It's available in two (2) separate kits. The PowerG Kit offers the IQ Water Valve with two (2) DSC PG9985 Flood Sensors. The S-Line Kit offers the water valve with three (3) Qolsys IQ Flood-S 319.5 MHz S-Line Flood Sensors. If purchasing one of these kits, be sure to take into account what panel the kit is meant to work with. All Qolsys IQ Panel 4 versions can support PowerG while only some can support 319.5 MHz S-Line sensors.

Below left, IQ Water Valve w/ Qolsys S-Line Flood Sensors. Right, IQ Water Valve w/ PowerG Flood Sensors:


A smart water valve is most advantageous when used in conjunction with flood sensors. If a water leak is detected by a sensor, it can alert the alarm system. Then, the system can use that information to run a rule or scene to automatically shut off the water main to the home or business. Having this type of protection can save on homeowner's insurance premiums, and can prevent widespread damage and loss to your home or business.

Specifications for Alarm.com ADC-SWM150:

  • Device Type: Z-Wave Plus Smart Water Valve and Meter
  • Power: 100-240VAC
  • Operating Temperature: 14°F to 185°F
  • Indoor/Outdoor: Indoor Use Only
  • Valve Size: 1"
  • Valve Threads: Male NPT
  • Valve Portability: NSF/ANSI 61 and 372 Standards
  • Control Unit Dimensions: 2.75"L x 4.0"W x 1.25"D
  • Meter and Valve Dimensions: 11"L x 5.75"W x 3.75"D
  • Actuator and Valve Dimensions: 2.0"L x 4.5"W x 3.75"D
  • Maximum Compatible Pipe Size: 1.25"
  • Power Supply Cable Length: 19.7 Feet
  • Package Contents: Control Unit, Valve & Meter, Enclosure, Power Adapter, Manual Shut-Off Handle, Cable Ties (x5), Wall Bracket, Wall Anchors (x2), Screws (x2)

Specifications for Alarm.com ADC-SWV100:

  • Power: 100 - 240 VAC (50/60 Hz)
  • Operating Temperature: 14°F to 185°F (-10°C to 85°C)
  • Communication: Z-Wave Plus
  • Indoor/Outdoor: For indoor use only
  • Valve Specifications:
    • Size: 1"
    • Threads: Female NPT
    • Potability: Conforms to NSF/ANSI 61 and 372 standards for potability
  • Control Unit Dimensions: 2.75 x 4.0 x 1.25” (6.99 x 10.2 x 3.18 cm)
  • Actuator and Valve Dimensions: 2.0 x 4.5 x 3.75” (5.08 x 11.43 x 9.53 cm)
  • Maximum Compatible Pipe Size: 1.25" (3.175 cm)
  • Power Supply Cable Length: 19.7’ (6 m)
  • Plumbing Certifications:
    • ICC-ES-PMG (compliance with NSF 61 and NSF 372)
    • Massachusetts Accepted Plumbing Products Registry

Specifications for Qolsys IQ Water Valve:

  • Product Type: Smart Water Valve
  • Kit Contents: Qolsys IQ Smart Water Valve, Qolsys IQ Flood-S Sensor
  • Communication: Z-Wave Plus V2 700-Series
  • Range: Approx. 130 Feet Indoors or 450 Feet Outdoors
  • Application: Quarter-Turn Ball Valve Pipes from 1/2" to 1-1/4"
  • Maximum Force: 8 N.m
  • Ingress Protection: IP66 (Waterproof & Dustproof)
  • Power Supply: Plug-in Transformer - AC (110V 60Hz / 220V 50Hz), DC (12V/1A) - Barrel jack
  • Weight: 603g (21.2 oz)
  • Size: 5.83" x 3.78" x 5.24" (148mm x 96mm x 133mm)
  • Operating Temperature: 14°F to 121°F (-10℃ to 49.4℃)

Specifications for DSC PG9985 Flood Sensor:

  • Device Type: Wireless Flood Sensor
  • Operating Frequency: PowerG 915 MHz
  • Wireless Range: ~2,000 Feet Open Air
  • Water Detection Probe: Attached w/ 6-Foot Cord
  • Batteries: Single CR123A (~8 Year Life)
  • Mounting Hardware: Double-Sided Foam Tape (Included)
  • Dimensions: 3.1875" x 1.25" x 1.0" (81mm x 34mm x 25mm)
  • Operating Temperature: 14°F to 122°F (-10℃ to 50℃)
  • Weight: 53g (1.9oz)

Specifications for Qolsys IQ Flood-S Flood Sensor:

  • Device Type: Wireless Flood Sensor
  • Operating Frequency: 319.5 MHz
  • Wireless Range: ~600 Nominal Feet
  • Water Detection Probe: Attached w/ 6-Foot Cord
  • Signal Outputs: Tamper & Tamper Restore, Alarm & Alarm Restore, Low-Battery
  • Supervisory Interval: 70 Minutes
  • Batteries: Two (2) Lithium CR2032 Coin Batteries
  • Mounting Hardware: Double-Sided Foam Tape (Included)
  • Dimensions: 2.5"L x 1"W x 0.5"D (64mm x 25mm x 13mm)
  • Operating Temperature: 14°F to 122°F (-10℃ to 50℃)

In addition to the options listed above, there is also the Honeywell/Resideo 5821 that can be used in conjunction with the FP280 flood probe. This sensor will work with any of the Qolsys IQ4 panels that support 345 MHz RF devices. A panel with one or more of these sensors can be used to automate any of the water valves listed in this post.

What are your thoughts on the discontinuation of another FortrezZ Z-Wave device? Have you encountered similar issues with other products? Drop us a comment and let us hear from you. If you have a specific support question, you can send us an email to support@alarmgrid.com. We're here providing support Monday - Friday from 9:00 am until at least 6:00 pm Eastern Time each day. We list holiday hours and closings in our blog.

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If you're shopping for electronic security, Z-Wave, or other low-voltage equipment, and you find a product that you love, that Alarm Grid doesn't currently offer, submit this form so we can list it. Send us an email to support@alarmgrid.com to let us know, and we'll expedite the listing.

We may not be able to source every product you run across, but if we can, we'll gladly list lifestyle and security-related products on our site. If you're designing a system and you need the product within a specific time frame, send us an email to let us know and we'll get the item listed as quickly as possible.

On our New Product Form, we ask for certain information. Below, we'll list each piece of information and a brief explanation of what we're looking for in each:

Product Title (Required):

This is like a Make and Model, or Manufacturer and Model Number. Provide as much identifying information as you can, particularly if different models are very similar and you require a specific one. We may add more than one model, but we want to add the one you're looking for first.

Product SKU (Required):

An SKU stands for Stock Keeping Unit. It helps both manufacturers and retailers keep track of product stock and also helps to make sure that when you inquire about apples, we don't give you oranges instead. For us, it is very important, but may not always be apparent when you're shopping for a product.

Below is an image taken from the Alarm Grid storefront on Amazon.com. As you can see from the listing, there is no SKU specifically called out. But, we happen to know that the SKU for this product is PROLTE-A. So, if you're attempting to provide us with information on a product, and you can't find an SKU, list the model number again (as the SKU is required on the form). We'll do our best to find the correct product with the information provided and may reach out via email to make sure we have the correct item.


Help Us Source It (Optional):

Where were you shopping when you saw this item? Was there a particular website? Provide as much information as you can on where this product can be found.

Approximate Sales Price (Optional):

What is the price you've seen for this product elsewhere? You may think we only ask this so we can charge as much as possible for the product, but that's not the case. Alarm Grid is not a wholesale distributor, and as such, other wholesalers and dealers may have a price for an item that we can't match (and we don't price match).

If we find that's the case, we'll be honest with you about it. We may still list the product on our site, but we won't hold you up if you're waiting for us to list it, only to find that our price is higher than you expect.

Please Describe the Item's Function In a Paragraph (Optional):

Yes, there's homework, though we're not asking for a full book report. Just give us a brief description of what this item is used for. You can even tell us what you want to use it for. This helps us in a couple of ways. It gives us a good understanding of why the product is useful, and it also allows us to be sure that the item will do what you want it to do. If not, we may be able to recommend a different item that will work better.

Please Describe Why You Believe Alarm Grid Should Sell This Product (Optional):

This can be as simple as "Because it's new and you don't offer it yet." Just give your thoughts about the product.

What Is Your Name? (Optional):

This is not a required field, but if you do send us an email to expedite the addition of the recommended product to our site, it will help us tie that email to this request.

Email (Optional):

Once again, this is not required but will help us if we have questions about the product. Particularly, if you're not able to provide an accurate SKU. If we can't properly source the product, and we don't have an email to contact you, then we may have to abandon the attempt to offer it on our site.

So, that's how you can request that a new product be added to the Alarm Grid website. We can sometimes get a product listed on the same day, depending on what time we receive the request and an email asking us to expedite the listing. Just don't forget to follow up on high-priority requests with an email letting us know you're waiting for the product to be available.

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UPDATE 3:00 PM EST 02/22/24:

The nationwide AT&T outage has been resolved and all affected users, including alarm communicators, have been restored to normal operation. AT&T is still investigating the cause of the outage, and no concrete information is yet available. If a forensic analysis is made public, we will comment on it in a separate post.

Both AlarmNet and Alarm.com show that service for customers with AT&T communicators has been fully restored. If you have an AT&T communicator that still seems to be offline, attempt to power cycle the device.

Always put a monitored system on test with the monitoring station before performing any kind of maintenance.

For most stand-alone communicators, you can do this by unplugging the battery and the primary power supply, waiting about 30 seconds, and then powering back on by plugging the battery, and then the power supply back in. If your communicator gets its power from a VISTA alarm panel, like the LTEM-XA, then power cycle the entire system. Power down by unplugging the panel's battery and transformer. Power up by plugging in the transformer first, and then the battery.

For older All-in-One systems, like the LynxTouch panels, you'll need to power cycle the entire system. Do this by opening the panel and unplugging the battery, then unplugging the transformer. When powering back up, plug the battery in first, then the transformer.

The PROA7 and PROA7PLUS panels have a reboot option through the Tools Menu. From the Home Screen, tap Menu (≡) > scroll down, tap Tools > Enter Installer Code (4112 by default) > scroll down and tap Reboot.

If you have a Qolsys touchscreen system, be sure to go through the panel's menu to reboot, rather than removing the battery and DC power. Not following the proper power-down or reboot procedure can damage the panel. Tap the gray bar at the top of the screen, then tap Settings > Advanced Settings > Enter Installer or Dealer Code (1111 or 2222 respectively, by default) > Panel Reboot ().

ORIGINAL POST:

A nationwide outage, beginning this morning at approximately 3:30 AM, is affecting both mobile phones and alarm communicators. The outage seems to be limited to AT&T, though there were early reports of issues with T-Mobile also. According to T-Mobile, their service is working normally now.

AlarmNet has posted this notice on the AlarmNet360 page:


Alarm.com has posted this notice:


It is important to note that this is a carrier outage, not an AlarmNet, Total Connect 2.0, or Alarm.com outage, meaning this is not something Resideo or Alarm.com can resolve. As new information becomes available, we will update it here. As an AT&T Subscriber in the Louisville, KY area, I can report that I have no cellular service at this time. AT&T recommends that their wireless users take advantage of WIFI calling wherever possible, until this issue is resolved.

This outage does potentially affect your ability to remotely control your system, to receive notifications from your system, and your system's ability to report alarm and other signals to a central station, but only if you have an AT&T communicator tied to the system or have an AT&T Mobile Device and no access to WIFI. To our knowledge, Verizon communicators are unaffected.

If your system reports a trouble condition related to the cellular outage, you can silence any audible alert by acknowledging the trouble condition. For users with touchscreen panels, this will usually involve touching the notification message and then acknowledging it on the next screen.

For VISTA users, a disarm command should be entered. This is accomplished by entering a valid 4-digit user code, and then pressing the 1 or OFF key. Once the outage has been restored, you will need to perform a disarm command again to clear the trouble condition from the display.

Most wired DSC panels indicate a trouble condition by displaying a triangle with an exclamation point inside. Pressing [*] [2] and then viewing the number or numbers displayed will explain what the condition is. A four usually (4) indicates a Comm Failure. You can see information about how to view DSC trouble conditions here. DSC Impassa users can see the Install Guide here. Information about trouble codes is on page 72. You can see a DSC PowerSeries troubleshooting guide here.

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02/14/24 1:09 PM UPDATE: Per Resideo, these two issues are unrelated. However, the second issue, involving AT&T communicators appears to have been resolved.

02/13/24 4:15 PM UPDATE: Resideo has an update on the AlarmNet360 site currently:

"A small percentage of ProSeries and LTEMP LTE AT&T communicators may experience signaling issues that could result in a communication failure message being generated to the monitoring Central Station.

This issue is being worked with AT&T for immediate resolution.

We appreciate your patience while we work to quickly resolve this issue."

It is not clear whether this is a separate issue, or is related to the Pro Series issue originally reported in this post. When we get that information, we will either update here or in a new post with details of the new issue. Keep watching this space for updates.

02/13/24 Original Post:

Recently, Resideo identified an issue with select PROA7 and PROA7PLUS panels: screens become dark/unresponsive, losing connection to AlarmNet. A hard reboot is required for a reset. Resideo plans a firmware upgrade to address this, which will be applied automatically to all Pro Series panels.


This alert applies to all Resideo and Honeywell Home Pro Series panels. This includes the PROA7, PROA7C, PROA7PLUS, and PROA7PLUSC. While they say the number of affected panels is very small, we don't yet have an actual number or a date code range to confirm those details.

In response to this issue, Resideo has a firmware update, 03.1872.18.0 which they will begin pushing to all registered Pro Series panels this week. The update will also be available to dealers to push manually beginning on 02/13/24. This is a critical update and will be pushed over WIFI, if available, or Cell if WIFI is unavailable. It is important to note that only registered panels can receive this firmware update. Registered means that there is an account associated with the panel.

An affected panel will be dark, with no status LEDs illuminated. Along with these visible symptoms, the panel will stop communicating with the AlarmNet servers. This will eventually generate a report to the monitoring station of E359, which indicates the panel failed a regularly scheduled check-in.

If you have a Pro Series panel and believe your panel is affected, we recommend you power cycle it as soon as possible. Remove the set screw in the bottom of the panel and pull the front and back of the panel apart. Doing this will automatically remove the primary DC power.

Next, find the panel's battery and unplug it from the main board. Leave it disconnected for about 30 seconds, then plug it back in. Now carefully put the panel back together. Doing so will reconnect the primary power and the panel should begin to boot up. Replace the set screw, if installed and allow the panel to boot. This should return the panel to normal operation and allow it to receive the firmware update.

Panels that receive the firmware update will reboot as a part of the update process. This will generate a signal to the monitoring station of E-339-Exp. Module Power On / Reset, or possibly E-305-System reset, or possibly both.

If we receive further details on this issue, we'll post them here, so stay tuned. Updates will be posted near the top of this page and will be highlighted with a bold date and wording to indicate new information. We have yet to receive an official MWT Technical Bulletin on this issue, but I believe one is likely coming soon. Hopefully, it will contain the details that are, so far, notably missing.

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