How Do I Run an AC Status Test on the IQ5 Hub Home System?

To run an AC status test on the IQ5 Hub, swipe down and touch Settings, then Advanced Settings, and enter your Installer Code. Next, touch System Tests, then Panel Test, and select Run right next to the AC Status test to check that the panel's AC power status is reading correctly from here.

About the AC Status Test

The IQ5 Hub (available in AT&T LTE and Verizon LTE) does not have a standalone AC test. The check is an item called AC Status inside the Panel Test, and it confirms the panel is receiving power from its plug-in transformer. This is the first thing to check when your security system reports an AC power trouble that will not clear, since a pass tells you the wall power is reaching the panel and a fail points to a wiring or transformer problem.

The Panel Test runs the panel's built-in checks either one at a time or all at once. Select Run beside the single AC Status item to test just AC power, which is the quickest option here. Running every test with Run All is more thorough but will sound the siren, so for an AC-only check, use the individual Run.

Before You Begin

The Panel Test is in System Tests, which requires the Installer Code (1111 by default) or Dealer Code (2222 by default). The steps below use the Installer Code. Choosing Run All rather than the individual AC Status test will sound the siren as part of the full test, so stick to the single AC Status test if you only want to check AC power.

Run the AC Status Test

1. Swipe down and touch Settings. Swipe down from the top of the screen to open the Settings Tray, then touch SETTINGS.
   
   Swipe down from the top of the screen to open the Settings Tray.Touch Settings in the Settings Tray.
2. Touch Advanced Settings and enter your Installer Code. Touch ADVANCED SETTINGS, then enter your Installer Code (1111 by default). The Dealer Code (2222) works here too. The panel advances automatically after a valid code.
   
   Touch Advanced Settings.Enter your Installer Code (1111 by default).
3. Touch System Tests, then Panel Test. Touch SYSTEM TESTS, then open PANEL TEST to see the list of individual panel checks.
   
   Touch System Tests, then open Panel Test.
4. Run the AC Status test. Find the AC Status item in the Panel Test list and select Run next to it. Choosing this single item tests only AC power, without sounding the siren.
   
   Select Run next to the AC Status test.
5. Read the result. Wait for the test to finish and check the pass or fail result on screen. A pass means the panel is receiving AC power; a fail points to a power connection issue to troubleshoot.
   
   Read the pass or fail result for the AC Status test.

Tips

If the AC Status test fails, inspect that the power wire leads are secure and properly connected at both the terminal block and the power adapter, then repeat the test. Also confirm the transformer is plugged into a working, non-switched outlet. For an actual voltage reading rather than a simple pass or fail, run the Input Voltage Test on the IQ5 Hub, which shows the real-time DC voltage the panel is receiving.

Running an AC status test on the IQ5 Hub confirms your panel is getting steady wall power. For help running the test or clearing an AC power trouble on your IQ5 Hub, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.