How Do I Silence a False Alarm on the IQ5 NS Alarm System?

The IQ5 NS has no display, so there is no on-panel alarm screen to touch like other panels have. To silence a false alarm on the IQ5 NS, enter a valid user code at a paired keypad or touch disarm in the Alarm.com app, the default Master Code is 1234, to stop the siren immediately.

What Happens During a False Alarm

When any alarm triggers on the IQ5 NS (available in AT&T LTE and Verizon LTE), the panel sounds a siren, regardless of whether the trigger was a real emergency or a mistake, like a door opened too slowly or a pet setting off a motion sensor. If your monitoring provider offers monitoring service, the panel automatically contacts the central station using its dual path LTE and Wi-Fi connection at the same time the siren starts. Since the IQ5 NS has no display, there is no red alarm screen, so you disarm through a paired keypad or the Alarm.com app instead.

Silencing the alarm quickly matters because your monitoring center will try to verify the signal, often by calling the phone number on file, before dispatching authorities. Disarming right away and being ready with your verbal passcode helps avoid an unnecessary dispatch, since responding agencies in many areas charge a fee for false alarm calls.

How to Silence a False Alarm

1. Go to a paired keypad, such as an IQ Remote, or open the Alarm.com app. Since the IQ5 NS has no screen, disarming happens through one of these two paths instead of an on-panel alarm screen.

2. Enter a valid user code, or touch disarm in the app. The default Master Code is 1234. Entering the code, or touching disarm in the Alarm.com app, stops the siren right away.

3. Be ready to give your verbal password if your monitoring center calls. If you can't provide the correct verbal passcode when they contact you, they may dispatch authorities even after the alarm has been disarmed.

Tips for Preventing False Alarms

Use your system regularly so you're comfortable with arming and disarming it under normal conditions. Make sure everyone with access to your home has a valid user code and knows how to use it. Set up security system entry delays on the sensors you use most often so you have enough time to disarm before the siren sounds. Test your system regularly, develop a consistent routine for arming and disarming, and consider alternative methods like the Alarm.com mobile app if reaching a keypad isn't convenient.

Knowing how to quickly silence a false alarm on the IQ5 NS helps you avoid unnecessary dispatches and keeps your monitoring relationship in good standing on the IQ5 NS. For help with false alarms or other emergency features or other configurations on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.