How Do I Trigger a Silent Alarm on the IQ5 NS Alarm System?

To trigger a Silent Alarm on the IQ5 NS, open the Alarm.com app and touch the panic icon, then choose a silent option if your monitoring plan supports it. You can also program a keyfob or pendant to a silent panic sensor group so pressing it sends a signal without sounding the siren.

How Silent Alarms Work on the IQ5 NS

The IQ5 NS (available in AT&T LTE and Verizon LTE) has no display, so there is no on-panel Emergency Panic screen like the IQ Panel 5 or IQ5 Hub. Silent alarms on the IQ5 NS are sent either through the Alarm.com app on your phone or through a physical device, such as a keyfob or pendant, that has been programmed to a silent panic sensor group.

A Silent Alarm sends the same emergency signal to your monitoring center as a standard panic, but without any audible siren from the panel. This keeps anyone nearby from knowing that a signal has been sent, which can be useful in a break-in or personal safety situation.

Sending a Silent Alarm From the Alarm.com App

1. Open the Alarm.com app on your phone and log in to your account. The app connects to your IQ5 NS through your monitoring account, not directly over WIFI.

2. Touch the panic or emergency icon in the app. Depending on your monitoring plan, you may see separate Police, Fire, and Medical options, with a silent option available for police or auxiliary signals.

3. Confirm the alert to send the signal. The signal reaches your monitoring center immediately, with no siren or notification on the IQ5 NS panel itself.

Programming a Silent Panic Device

Keyfobs and pendants can be enrolled to the IQ5 NS through the IQ Installer app and assigned to a silent panic sensor group, such as Mobile Silent or Fixed Silent Auxiliary, instead of the standard intrusion or auxiliary groups. Once programmed, pressing the button sends a silent signal to your monitoring center the same way the app-based Silent Alarm does, without any audible siren from the panel. This gives you a dedicated physical device for silent alerts if you would rather not rely on the app in an emergency. Check with your monitoring provider to confirm which silent panic groups your plan supports.

Silent alarms on the IQ5 NS work through the Alarm.com app or a programmed keyfob, giving you a discreet way to call for help without an on-panel siren on the IQ5 NS. For help with Silent Alarm or other emergency features or other configurations on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.