How Do I Use the Panic Buttons on the IQ5 NS Alarm System?

The IQ5 NS has no display, so there is no on-panel Emergency Panic screen like other panels in the family have. To use the panic buttons on the IQ5 NS, open the Alarm.com app and touch Police, Fire, or Medical, or press a keyfob or pendant programmed to the matching panic sensor group.

How Panic Buttons Work on the IQ5 NS

The IQ5 NS (available in AT&T LTE and Verizon LTE) has no display, so it does not have the on-panel Police, Fire, and Medical buttons found on the IQ Panel 5 or IQ5 Hub. Instead, manual panic signals on the IQ5 NS are sent through the Alarm.com app on your phone or through a physical device, such as a keyfob or pendant, enrolled and assigned to a panic sensor group during installation.

Each panic type still sends a distinct signal to your monitoring center. A police panic notifies the central station of a possible break-in or security threat, a fire panic notifies them of a fire emergency, and a medical panic notifies them of a health emergency, exactly like the buttons on a display panel.

Sending a Panic Signal From the Alarm.com App

1. Open the Alarm.com app on your phone and log in to your account. The app communicates with your IQ5 NS through your monitoring account rather than connecting directly over WIFI.

2. Touch the panic or emergency icon in the app. Depending on your monitoring plan, you may see separate Police, Fire, and Medical options to choose from.

3. Confirm the alert to send the signal. The signal reaches your monitoring center right away, with no siren sounding from the IQ5 NS panel itself since it has no built-in siren display feedback.

Using a Keyfob or Pendant for Panic

Keyfobs and pendants can be enrolled to the IQ5 NS through the IQ Installer app and assigned to a police or auxiliary panic sensor group. Once programmed, pressing the button sends the matching panic signal to your monitoring center the same way the app-based panic buttons do. This gives you a dedicated physical device for emergencies if you would rather not rely on your phone. If you cancel a panic sent by mistake, do so from the Alarm.com app or by entering a valid code at a paired keypad, since there is no on-panel cancel screen.

Panic signals on the IQ5 NS work through the Alarm.com app or a programmed keyfob, giving you the same Police, Fire, and Medical options without an on-panel display on the IQ5 NS. For help with panic buttons or other emergency features or other configurations on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.