Frequently Asked Questions

Why Won't My 2GIG GC2 Send a Cell Test?
For a 2GIG Go!Control GC2, setting Question 91 (Q91) to "(0) no radio modem supplier" will make it impossible to run a Cell Test. Learn about the (Q91) setting on the 2GIG GC2.
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How Do I Find the IMEI Number for a 2GIG Edge?
The IMEI number for a 2GIG Edge Alarm Panel can be found in the System Information Menu. No code is required to access this information. Learn how to find a 2GIG Edge IMEI number.
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How Do I Disarm My Honeywell Home PROA7?
The PROA7 and PROA7C Systems can be disarmed from the panel, remotely through Total Connect 2.0, or by using a keypad or key fob. Learn how to disarm your PROA7 or PROA7C.
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How Do I Disarm My Honeywell Home PROA7PLUS?
There are many ways to disarm a PROA7PLUS or PROA7PLUSC. You can disarm at the panel, through TC2, using a key fob, or using an external keypad. Learn how to disarm your system.
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How Do I Clear a Tamper Error On My Honeywell Home PROA7?
A tamper error will appear if a PROA7 or PROA7C is taken off its backplate. Fix by putting the panel on its backplate and acknowledging the trouble. Learn to clear tamper trouble.
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How Do I Clear a Tamper Error On My Honeywell Home PROA7PLUS?
A tamper error on the Honeywell Home PROA7PLUS will go away once you properly close the panel and acknowledge the trouble condition. Learn to clear a tamper on a PROA7PLUS.
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How Do I Delete a Zone From My Honeywell Home PROA7PLUS?
You must have access to local end-user programming to delete a zone from a PROA7PLUS or PROA7PLUSC. Otherwise, your monitoring company must do it for you. Learn to delete a zone.
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How Do I Delete a Zone From My Honeywell Home PROA7?
The PROA7 and PROA7C Systems have 250 total zones. Deleting a zone will free it up so that it can be reprogrammed from scratch with a new sensor. Learn to delete a PROA7 zone.
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How Do I Add a User Code to My Honeywell Home PROA7PLUS?
New user codes are added to the PROA7PLUS and PROA7PLUSC through the User Management Menu. Up to 96 codes can be set up on the system. Learn to add new PROA7PLUS user codes.
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How Do I Add a User Code to My Honeywell Home PROA7?
On a Honeywell Home PROA7 or Resideo PROA7C, you can access the User Management Menu to add, edit, and delete user codes. Learn how to add a new user code to the PROA7.
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