What User Types Are Available on the IQ5 Hub Security System?

The IQ5 Hub has five user code types. Dealer (default 2222) and Installer (default 1111) codes provide full system access. Master (default 1234) manages users and settings. User and Guest codes arm and disarm only. Duress disarms the system while silently alerting the monitoring station.

User Code Overview

The IQ5 Hub (available in AT&T LTE and Verizon LTE) supports up to 242 user codes across six types. Each type provides a different level of access to the security system. The hierarchy runs from Dealer at the top down to Duress at the bottom. Only Dealer, Installer, and Master code users can create, edit, or delete other user codes. User and Guest codes are limited to arming and disarming only. All codes are managed through Advanced Settings, then User Management.

Dealer Code (Default: 2222)

The Dealer Code provides full access to all panel functions including Dealer Branding, Local Automation, and Master Reset. The default is 2222. This code is used by the installing dealer and should be changed after installation. Only one Dealer Code can exist on the panel at a time.

IQ5 Hub Dealer menu accessed with the 2222 Dealer Code

Installer Code (Default: 1111)

The Installer Code provides access to sensor programming, Z-Wave devices, WIFI settings, Security and Arming configuration, and System Tests. The default is 1111. When entered at Advanced Settings, the Installation menu appears. Change this code after installation to protect system programming from unauthorized access.

IQ5 Hub Advanced Settings menu opened with the Installer Code

Master Code (Default: 1234)

The Master Code is the primary homeowner code. It provides access to User Management, WIFI settings, Sound configuration, and all user-facing Advanced Settings. The Master Code user can add, edit, and delete User and Guest codes but cannot access Installer-level menus. The default is 1234 — change it before handing the system to the end user.

User Code

User codes allow household members to arm and disarm the system. They cannot access settings menus or manage other codes. Each code is identified by name so you can see in the activity log who armed or disarmed the system — especially useful with a monitoring plan that logs all events.

Guest Code

Guest codes have the same arm and disarm access as User codes but can be set to expire on a specific date. When the expiration date is reached, the code automatically becomes inactive. This makes Guest codes ideal for temporary access for house cleaners, contractors, dog walkers, or short-term guests without having to manually delete the code afterward.

Duress Code

A Duress code disarms the panel normally but simultaneously sends a silent duress signal to the monitoring station. Nothing on the panel indicates anything unusual. This is designed for situations where someone is forced to disarm the system. The monitoring station receives the signal and can dispatch emergency services. The Duress code must be different from all other codes and only one Duress code can be active at a time.

Understanding the user code types on your IQ5 Hub helps you assign the right level of access to everyone who uses the system on the IQ5 Hub. For help with user code types or other configurations or other configurations on your IQ5 Hub, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.