Setting up Total Connect 2.0 Notifications

Setting up Total Connect 2.0 Notifications


Description

https://www.alarmgrid.com/faq/how-do-i-set-up-total-connect-2-0-text-and-email-notifications http://alrm.gd/get-monitored.


Transcript

hi diy-ers this is michael from alarm grid and today i'm going to be showing you how to set up notifications in total connect 2.0 notifications um they inform you about events that occur on your system you can get notifications via text message um and or email when you have access to total connect 2.0 you'll be able to set up notifications um it's one of the biggest reasons to use total connect so that way you know about what's going on with your system um it's particularly important if you're a self-monitored customer meaning that you don't have central station monitoring service uh because this is the only way you'll that any um action will be taken regarding events on your system um because you won't have a central station with with dispatchers to uh send out authorities or or help um automatically um or to contact you uh by calling you if uh something goes wrong on your system if there's an intrusion or a fire or some other emergency um so setting up notifications it's really important um now uh some users struggle to uh figure out the process for setting up notifications uh but once you learn how to do it it's really not too bad um really it's just mostly a four-step process i'm gonna go through all of it um but you you basically you have to build user profiles and then every user profile can be assigned um email addresses and or phone numbers so those are used as contact points and then you build notification groups of the user profiles and uh you can put multiple users into a group and those will be the the individuals who are contacted based on the emails and phone numbers you provided and then when you're actually building the notifications the final step the actual what what events will trigger the notifications to be sent out you assign notification groups to the notifications and then when those events occur the notification groups are alerted which means the the users are alerted um within the notification groups and the emails and phone numbers that are assigned will be notified so that's how notifications work so i'm gonna go through the entire process here i'm gonna start by uh building user profiles um so we have a total connect pulled up on our tablet here um you can do this using the web browser you can do it using either version of the mobile app the android mobile app or the ios mobile app uh just be aware that the layout may be a little bit different depending on what you're using uh we're using android today um so keep that in mind uh the process is exactly the same no matter what you're using just know that the menu icons may be in different locations so keep that in mind all right so we're at our tablet here we're at the main screen of total connect after uh logging in so we're first going to set up users so we're going to go to settings and then we're going to choose users we're just going to wait for it to load here okay so now we have the ability to add a new user or we can go to our profile if we want in our case we want to add a new user so we're going to click the person with the the plus icon next to them to add a user and now i want to talk about the user types or as i like to call it the authority levels so there's admin which is basically the same as a standard user but it can also configure other user profiles so it can add and edit change other users um so you can go into total connect and actually move around the settings a little bit um so that's that's the highest level of authority that you can choose from uh standard um you're you're only gonna have limited control you're not gonna be able to go and edit uh other user profiles so um that that's more if someone's using the system regularly and they should have access to the system but they shouldn't be able to edit other user profiles and that's probably the one they want um and then panel only um that means they're only going to have access at the security panel whether it's your lyric or your lynx touch or your vista whatever you're using they're not going to be able to go into total connect um so that's not what we want uh really we're just setting up notifications today so um this isn't super important uh for our demonstration i'm gonna choose admin but uh you could also set this up with standard um so either authority level would work properly but we'll go with admin today just so we have access to everything and as we're waiting for it to load again and okay we're at our user profile and we can add a picture and if we want to we'll just make our name test and we'll make our last name alarm test alarm and then uh our username uh we'll try and see if we can just do one big test alarm and uh we want our user type to be admin and we want our language to be english that's our preference you can choose whatever language you use um and we have our time format uh you can choose a 12-hour time format or the 24-hour military time we're comfortable with the 12-hour time in our case and then uh the prompt for user code option so if you enable this then that means if you go to arm or disarm your system uh from the total connect app remotely it's going to ask you for the four-digit user code that you assign uh so we don't need to do this um we don't we don't need it to ask us for a code we already logged in with our credentials um so so we're going to leave it uh off but if you want to enable it to for extra security you want to enter the the code number uh from when you arm or disarm your system remotely from the app then then you can enable that uh so we'll continue here and uh now we're providing the contact information the this is the email and the phone numbers that i talked about the ones that will be contacted in the event of um notification being sent out um okay so we'll do uh test alarmgrid.com there's an email and we'll confirm it there you go test alarmgrid.com okay and then you see the you can add additional emails if you want to um you can also add sms for um text notifications and we'll go ahead and we'll throw in um we'll throw in a phone number um we'll just throw in our contact number 888-818-7728 of course you can't text this number actually but uh we're just doing this for demonstration purposes that how you would enter a phone number um seven seven two eight and um we don't really have a carrier but we'll just we'll just use a t so so that's how you add emails and you add phone numbers remember these are the ones that are going to be contacted when the notification is sent out so make sure to configure these correctly you see the trashcan icon next to them if you want to delete any of them and so we'll press continue and um uh we're now choosing which devices we have access to um you see we have our system called the office lyric uh we'll go ahead and give ourselves access and um i'll go ahead and enter a user code so that way we can enter codes at the panel locally this actually has nothing to do with notifications but if you do want to set this user account up so that way you can control your system locally at the panel as well from total connect you will need to do this so we'll enter in a user code we'll just do uh four four four four um so that way that that code's gonna get pushed down to the panel and uh this user will be able to control it locally so make sure you don't miss this as you're as you're going through it i mean you can see all the devices that are on on the lyric um and we can have the option to go and create another user if we want to by checking the box down here but we're just creating the one today so we'll we'll go at the top in the top right we'll choose create user and it's uh now making the user just give it a second and it lets us know that the user code has been changed on the lyric um an automation sync has been initiated so that's good we'll press ok and a welcome email has been sent you will need to verify your email so make sure you choose a valid email and make sure if you you do provide a phone number for sms text notifications that uh the number you provide is legitimate uh don't use a fake email or a fake phone number you won't get the notifications and you won't be able to finish setting everything up so we'll click ok and there so we've done uh the first two steps we've created the user profiles and we've added a phone number to the email to the user profile we've added the phone number and email to the user profile so now we're going to go and we're going to build the notification groups we'll press the back arrow in the upper left and we're just going to do that again and again and now we're going to notifications and now we're going to groups okay so we have our group set up now um we have a few groups in here and uh to create a new group um if you are trying to set a new um collection of user profiles uh that you want to be notified uh when a notification is sent out you're gonna make the new group uh it's with the the two people up there with the plus icon just click on that and we're making a new group uh so we're gonna give it a name um you have the default option of new notification group which if you want to use that that's fine um we'll just call this um the we'll we'll just call it the group um yeah group alarms just in case you get lost with groups so that way it'll stand out it's the group alarms that's what we've named it um and then we uh add and remove users we'll click yes um and we have the options for test alarm and video lyric um let's say we didn't want video lyric to be in there we just wanted a test alarm and so okay we'll click create group and it says the new notification group has been successfully created so it's loading again all right group alarms that's the notification group we'll be working with today um and the user in there is test alarms that's that's the user profile uh we made so uh we have our group setup with just one user you can add multiple users um if if you need to which a lot of you will be but if you're just using the system by yourself then that's fine and uh so we're going to back out now and now we're going to actually build the notification which is uh really the most important part um this is what's going to trigger the the alert to be sent out this is when your system will um well when total connect will know to notify you when a certain event occurs so we're loading the my notifications screen uh we clicked that within the the sub menu there and it's just uh loading up all right so we have a list of notifications here and to build a new one we click the three horizontal bars with the plus icon to add the notification and we can choose the type of notification we have security options which is where most of the notifications will come from you also have cameras video doorbell devices um whatever you want to be notified about in our case we'll choose security and then we can choose what type of notification we want to receive alerts about um this will depend on what type of notification you're setting up arming of course deals with arming and disarming activities related to your system you can get notifications about sensor alarms um sense or other just trouble when it's bypassed let's let's go with uh sensor alarms we want to be notified during an alarm event um okay so we can choose well first of all we can choose a notification name and we'll we'll say we're setting this up for a fire emergency so we'll call it fire alerts and then we choose when the the trigger notification is sent um in our case we'll choose fire emergency accordingly um you can choose multiple ones if you want to but uh we'll make this a fire alert so um we're just gonna choose that one and we're gonna choose continue and then uh you can create a notification schedule um and maybe you didn't want to be notified at certain times of the day like just during the day when there's routine activity like maybe your notification involved when a sensor is faulted and the sensor gets faulted all the time during the day while people are using the building maybe at your business and um you don't care about that but if someone were to open the door at 3am you'd be a little concerned and you want to be notified about it so you know you create a schedule you know for after hours for instance um but in our case we'll just choose the always option we always want to be notified about a fire um but you can create your schedule accordingly and we'll click continue and then uh we choose uh the group that uh receives the notifications remember the group contains the user profiles which in turn contain the the text message numbers and the email addresses for sending out the notifications so um and you have the pencil icon on the right hand side if you need to adjust the group at all but we have our group group alarms at the bottom and we'll use that one there's also a button you can create a group if you forgot to do that earlier but we have our group so we'll click continue and then uh you can choose uh if we want video capture to occur um so when the notifications sent out you can have your cameras um if you have cameras on your system you will need a plan with cameras to begin recording so that that's an option as well uh but we're not going to do that for ours we'll we'll just click save and it asks us if we're sure if we want to save our changes and we are so we'll click yes and it's uh just completing the process here and there um so let's see if we can find our notification down here um there are fire fire alert down there yeah under uh security um so it's a bit hidden in there um but um because we have other notifications that are set up but you do see it uh right there i'll toggle toggle it off just so we can see it and it's saving the changes if you want to toggle it off make sure you you do toggle yours on so that way you do have the notification sent out like you see ours with it gray right now it's off so we'll just toggle it back on i just wanted to show you how it would look if we toggled it on and off but the notification is set up so we can uh press the uh the back arrow in the upper left corner and get back to our main menu we'll do that a few times just kind of get back to our main screen here uh the notification is saved and ready to go at this point um just kind of want to get us in the right spots okay so we're back at the the main screen of total connect um so so that's how you set up notifications for uh total connect 2.0 so that way you're alerted um via text and or email when then secure on your security system they're they're totally customizable uh you can set them up for virtually anything um so check them out um play around with it a little bit and see how you can get notifications but just as a recap it's that four-step process you have to build the user profiles you assign emails and or phone numbers to the user profiles and then you build notification groups of one or more user profiles and then you build the notifications and you assign the notification groups to the user profiles so um if you have any questions about total connect 2.0 or about alarm monitoring service send an email to support alarmgrid.com if you found this video helpful make sure to give it a thumbs up below to like the video and remember to subscribe to our channel for updates on future videos we hope you enjoyed the video thank you


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