Locks Frequently Asked Questions

How Do I Connect the August Smart Lock Pro to a WIFI Network?
To connect the August Smart Lock Pro to a WIFI Network, you will need an August Connect WIFI Bridge. The pairing is done through the August App. Learn about the Smart Lock Pro.
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How Do I Factory Default My Yale Z-Wave Lock?
When you factory reset your Yale Z-Wave Lock, the Master PIN Code will be reset, and all Z-Wave settings will be lost. Learn to reset your Yale Z-Wave Lock to factory default.
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How Do I Exclude My Yale Z-Wave Lock?
It is good practice to clear a Z-Wave Lock before pairing it. Put the system in its Z-Wave exclusion mode, and activate the lock's exclusion mode. Learn to exclude your Yale Lock.
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How Do I Include My Yale Z-Wave Lock?
Start by clearing the lock from the network. Then put your system into its Z-Wave inclusion mode and activate the lock's inclusion function to pair. Learn about Yale Locks.
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How Do I Factory Default My Kwikset Z-Wave Lock?
Most Kwikset Z-Wave Locks have a "program" button that can be used to perform a factory reset. Learn how to factory default your Kwikset Lock and what happens when you do this.
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How Do I Exclude My Kwikset Z-Wave Lock?
Kwikset Z-Wave Locks usually have a button labeled "A" for both including and excluding. Press the button with the hub in its exclusion mode to exclude. Learn about Kwikset Locks.
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How Do I Include My Kwikset Z-Wave Lock?
Most Z-Wave locks from Kwikset have a learn button labeled "A". You should press this button while the system is in its Z-Wave inclusion mode to enroll. Learn about Kwikset locks.
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How Do I Disarm a GC3 w/ a Paired Z-Wave Door Lock?
All user codes on a GC3 are automatically pushed down to a Z-Wave door lock, as long as the feature is enabled on Alarm.com. Learn how to disarm a GC3 with a Z-Wave door lock.
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Which Deadbolt Lock Is Compatible w/ a DSC Impassa?
By activating an Alarm.com cellular communicator to a DSC Impassa, the system can support Z-Wave devices. This includes Z-Wave deadbolt locks. Learn more about the DSC Impassa.
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Which Locks Work w/ a DSC Impassa?
Z-Wave locks can be enrolled with a DSC Impassa once an Alarm.com cellular communicator has been installed and activated with the panel. Find out which locks work with an Impassa.
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