How Do I Add a New User Code on the IQ5 Hub Alarm Panel?

Adding a new user code to your IQ5 Hub panel gives household members, guests, or employees their own unique access to the security system. Each user code can be assigned a specific access level that controls what that person can do on the panel. The IQ5 Hub supports up to 242 user codes.

Before You Begin

Before you begin, make sure your IQ5 Hub, available in AT&T LTE and Verizon LTE versions, is powered on and displaying the home screen. You will need a Master code (default: 1234) or Installer code (default: 1111) to access Advanced Settings. Only Master, Installer, and Dealer level codes can create or edit user codes on the system.

Adding a New User Code

1. Swipe down from the top of the screen. The settings tray appears with quick access to volume, brightness, and other controls. This is the starting point for accessing most panel configuration options.
2. Touch SETTINGS. The full Settings page opens, displaying icons for Display, Temperature, Status, and more. You will see the Advanced Settings icon on this page as well.
3. Touch ADVANCED SETTINGS. A code entry keypad appears. Only the Master, Installer, or Dealer code can access this area, which contains user management, system tests, and connectivity options.
4. Enter your Master code (default: 1234). The panel auto-advances after you enter the correct code. You do not need to press a submit button. The Advanced Settings menu appears with all available configuration categories.
5. Touch User Management. The User Management screen lists all existing user codes on the system. From here, you can add, edit, or delete user codes and assign partition access when partitions are enabled.
6. Touch Add User. The Add User screen appears with fields for First Name, Last Name, User Code, Confirm User Code, Type, and Expiration Date. Fill in each field to create the new user profile.
7. Enter the new user's information and select a user type. Choose Master for full system access including settings, User for arming and disarming only, or Guest for temporary access. You can also set an expiration date to automatically disable the code after a specific date.
8. Touch ADD USER to save. The new user code is now active on the system. The person can immediately use their code to arm, disarm, and interact with the panel based on their assigned access level.

Tips

The IQ5 Hub supports three main user types: Master, User, and Guest. Master users have full access to all panel functions and system settings and home automation controls. User codes allow arming and disarming but cannot access settings. Guest codes provide temporary arm and disarm access. For security purposes, change the default Master code (1234) after installation. Each user should have a unique code so the system can track who armed or disarmed and send individual notifications through your PowerG sensors and Alarm.com monitoring. If 6-digit user codes are enabled on your system but existing codes are not updated, the panel automatically appends "00" to all existing 4-digit codes. For example, code 1234 becomes 123400.

Adding user codes on the IQ5 Hub gives each person in your household or business their own secure access to the security system. For help with user codes or other configurations listed on the IQ5 Hub FAQ page and other settings on your IQ5 Hub, contact the Alarm Grid support team. We're here Monday - Friday from 9:00 AM - 8:00 PM Eastern Time. Email us at support@alarmgrid.com.