How Do I Clear a Trouble Message on a 2GIG GC3 Alarm System?

You can clear a trouble message on a 2GIG GC3 Alarm System by fixing the issue causing the trouble condition and then acknowledging the trouble on the system. If the issue was corrected, then the trouble message should go away. If it doesn't clear, then you didn't fix the initial problem.

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There are many reasons why a trouble condition might appear on a 2GIG GC3 System. Maybe a wireless sensor has a low battery or someone opened its tamper cover. Perhaps someone tried to open up the GC3 System itself and faulted its own tamper switch. Another possibility is that a sensor was faulted with a Response Type that causes a panel trouble condition. There are many possible causes of a trouble condition. In any case, something happened to the security system (the panel or one the sensors), and the system wants you to know about it.

If you want to clear a trouble condition, you must fix the problem causing the trouble condition. You must then acknowledge the condition on the system. Only then will the trouble condition go away. If the trouble condition is still present, then the condition will not go away. This is because system will keep alerting you to the problem until you take the proper steps to fix it.

Complete the following steps to clear a trouble message on a 2GIG GC3 Alarm System:

1. Fix the trouble cause. You must fix the condition that caused the trouble. Check the trouble condition, and see if you need to take action to fix the problem. You might need to install a new backup battery for the GC3. Or a wireless sensor might need a new battery. You might have to close a tamper cover for a sensor or the GC3 Panel. Maybe you need to restore a faulted zone that is causing a trouble condition (e.g. a Day/Night Zone). Whatever the initial cause, you must fix it.

2. Acknowledge the trouble. Even after you have fixed the problem, you must still acknowledge the trouble. The system wants to make sure that you are aware of the issue, even if it is no longer present. To acknowledge the trouble, start from the main screen of the system. Choose Security > the yellow triangle > OK. This should acknowledge the trouble.

3. Confirm the trouble clear. Return to the main menu, and make sure that the trouble cleared. If it did, then the process is complete. If the trouble did not clear, then you haven't properly fixed the problem. Return to Step 1, and make sure that you fix whatever is causing the trouble.

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