2GIG GC3 Frequently Asked Questions

How Do I Change the Partition Assignment On a GC3 or GC3e Zone?
To switch a sensor to a different GC3 or GC3e Smart Area Partition, you should clear its zone and reprogram from scratch. Learn how to switch a sensor to a different partition.
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Why Can't I Clear a Trouble Condition On My 2GIG GC3 or GC3e?
Users have reported unclearable trouble conditions on 2GIG GC3 and GC3e Systems when Smart Area Partitions are enabled. No fix is currently available. Learn about this problem.
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Will a Scene Created in Alarm.com be Pushed to a 2GIG GC3 or 2GIG GC3e?
Scenes created in Alarm.com are not made available for local control on the GC3 or GC3e Panel. They can only be performed from Alarm.com. Learn about Alarm.com smart scenes.
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How Do I Set Up a Cellular Communicator in a 2GIG GC3?
You must add a cellular communicator to a 2GIG GC3 if you want to activate the system for monitoring service and use with Alarm.com. Learn how to add a cell module to a GC3.
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How Do I Properly Open the 2GIG GC3 or GC3e?
When opening up the 2GIG GC3 or GC3e, you do not need to remove the set screw entirely. Just loosen it enough to open the panel. Learn how to properly open the 2GIG GC3 or GC3e.
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Why Is There a Weird Zone Status After Replacing a Wireless Sensor On My GC3?
If you replace a wireless sensor on your GC3 by just simply swapping the Serial Numbers, then you might get a "bypassed at device" error. Learn how to fix this GC3 issue.
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How Do I Properly Replace a Bad Sensor On My GC3 or GC3e?
To replace a sensor on a 2GIG GC3 or GC3e, you must fully clear the zone from programming. Then you must re-program the entire zone. Learn to replace a sensor for a GC3 or GC3e.
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How Do I Clear a Trouble Message on a 2GIG GC3 or 2GIG GC3e?
When a 2GIG GC3 or GC3e shows a trouble condition, you must correct the problem causing the trouble. The trouble should clear once the issue is fixed. Learn to clear a trouble.
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How Many Z-Wave Devices are Supported on the 2GIG GC3/GC3e?
You can pair up to 232 Z-Wave devices with a GC3 or GC3e System. But only the first 122 Z-Wave devices will be pushed to Alarm.com. Learn about Z-Wave on the GC3 and GC3e.
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Does My 2GIG GC3 or GC3e Need a Cellular Communicator for Alarm Monitoring?
If you want to get a GC3 or GC3e System monitored, then you must add an Alarm.com Cellular Communicator. Learn about the communication options for the GC3 and GC3e.
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