How Do I See the Software Version on the IQ5 Hub System?

To see what software version your IQ5 Hub is running, swipe down and touch Settings, then Advanced Settings, and enter your code. Next, touch About and then find the Software section, where the current Software Version is listed, along with the build number and other software version details.

Why the Software Version Matters

The IQ5 Hub (available in AT&T LTE and Verizon LTE) receives periodic software updates that add features, improve stability, and support new devices. Knowing which version your panel is running is helpful when a support agent asks, when you are checking whether a new update has installed, or when you are confirming your security system is current. The version is listed on the panel's About page under the Software section.

Alongside the main Software Version, the panel lists a build number and the underlying Linux and Android versions, which support may ask for when troubleshooting. Checking the version is a quick, view-only task that changes nothing on the panel. It is the same About page that shows other panel details like the serial number and the MAC address.

Before You Begin

The About page sits in Advanced Settings, which you can reach with any of your codes: the Master Code (1234 by default), Installer Code (1111 by default), or Dealer Code (2222 by default). The steps below use the Master Code. You do not need to be connected to WIFI to view the software version, since it is stored on the panel itself.

See the Software Version

1. Swipe down and touch Settings. Swipe down from the top of the screen to open the Settings Tray, then touch SETTINGS.
   
   Swipe down from the top of the screen to open the Settings Tray.Touch Settings in the Settings Tray.
2. Touch Advanced Settings and enter your code. Touch ADVANCED SETTINGS, then enter your Master Code (1234 by default). The Installer Code (1111) or Dealer Code (2222) work here too. The panel advances automatically after a valid code.
   
   Touch Advanced Settings.Enter your Master Code (1234 by default).
3. Touch About. On the Advanced Settings menu, touch ABOUT to open the panel's system information.
   
   Touch About on the Advanced Settings menu.
4. Find the Software section. On the About page, find the Software section and read the Software Version. Below it you will also see the build number and the Linux and Android versions, which support may request.
   
   Read the Software Version in the Software section.

Tips

The IQ5 Hub normally updates its software automatically over WIFI or cellular, so most of the time you do not need to do anything to stay current. Checking the version is a good first step when troubleshooting, since a support agent can tell you whether your panel is up to date or a known issue was fixed in a later release. If your panel is behind, keeping it connected to WIFI gives it the best chance to download and install the latest update on its own.

Seeing the software version on the IQ5 Hub helps you confirm your panel is current and gives support the detail they need. For help checking your software version or updating your IQ5 Hub, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.