2GIG GC2e Frequently Asked Questions

Can I Increase the Max Number of Zones On My Wireless Security System?
The maximum number of zones that an alarm system can support is hardcoded into the system's firmware. This limit cannot be increased. Learn about zone limits for alarm systems.
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What is the Role of a Monitoring Platform?
A monitoring platform forwards alerts to the central station and/or the end user via text and/or email, depending on the user's monitoring plan. Learn about monitoring platforms.
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What is the Secret Duress Button on the 2GIG GC2e?
Pressing the 2GIG logo in the bottom-right corner of the main GC2e screen and entering your duress code will send a silent duress alert to the central station. Learn about duress.
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How Do I Use the Alarm.com In-App Panic Feature?
The Alarm.com In-App Panic allows you to send an alert to the central station. Police, Fire, and Auxiliary Panics can be performed. Learn how to use the Alarm.com In-App Panic.
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Why am I Getting Supervision Trouble on My 2GIG eSeries Sensor?
If a 2GIG eSeries Sensor is taken out of wireless range and/or programmed with an incorrect Equipment Code, then supervision trouble will occur. Learn about 2GIG eSeries Sensors.
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Can I Connect a 2GIG GC2e to Apple HomeKit?
The 2GIG GC2e Panel cannot be recognized by Apple HomeKit and the Apple Home App. This makes it incompatible with HomeKit. Learn about the 2GIG GC2e Security System.
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Can I Use a Honeywell 5828 With a 2GIG GC2e?
The GC2e cannot support bi-directional Honeywell 5800 Series devices like the Honeywell 5828. Other keypad options are available. Learn about the Honeywell 5828.
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How Do I Program a Key Fob Into a 2GIG GC2e?
Question 3 (Q3) of the 2GIG GC2e System Configuration Menu is used for enrolling key fob devices. Up to eight (8) key fobs can be added. Learn how to program a key fob for a GC2e.
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How Do I Add or Change User Codes on a 2GIG GC2e?
Adding and changing user codes on a 2GIG GC2e is very important when you are setting up the system for multiple users. Learn how to configure GC2e System user codes.
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What are the Response Types on a 2GIG GC2 or GC2e?
There are many Response Types that you may encounter on a 2GIG GC2 or 2GIG GC2e. Each Response Type serves a different purpose. Learn about GC2 and GC2e Response Types.
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