Honeywell VISTA-21iP Frequently Asked Questions

How Do I Bypass a Zone Through Total Connect?
Users can bypass zones when arming their system through Total Connect. This can be done from the sensors menu on the main screen. Learn how to bypass zones through Total Connect.
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How do I determine if my SIM needs to be re-seated?
If a communicator is showing no signal where the signal should be good, or if all RSSI LEDs are flashing, the SIM may need to be reseated. Learn when a SIM re-seat may help.
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How do I add/remove text/email alerts in Total Connect?
Log into Total Connect 2.0 from a computer browser or the app. Go to Notifications > List. Enable or disable events as desired. Learn to control text/email alerts in Total Connect!
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What Is the Difference Between a Wired and Wireless Security System?
Security panels come in two main types. These are wired security systems and wired security systems. A wireless security panel is all-in-one, with a built-in display screen and a wireless receiver. For wired systems, these have to be added separately. Learn more about security systems.
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Why Did My Panel Report Code E903 "Start FW"?
A Honeywell VISTA Panel will send the E903 Start FW message to the monitoring station prior to its firmware update process. This message indicates that the firmware update process has begun. Learn more about the E903 Start FW message and what it means for your Honeywell VISTA Panel.
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Why Did My Panel Report Code R903 "Complete FW"?
A Honeywell VISTA Panel will report the R903 "Complete FW" message after the firmware update process for the AlarmNet communicator has been completed. This message indicates that the process was completed successfully. Learn more about the R903 Complete FW message and what it means.
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Why Did My Panel Report Code E339 "Power on Reset"?
A Honeywell Panel will report the message E339 "Power on Reset" when its communicator has been reset. The communicator for a Honeywell System will reset whenever programming changes are sent to the module or when the module is powered off and then back on. Learn more about the E339 message.
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Which Systems Can Alarm Grid Take Over?
Alarm Grid will support any alarm system that we can take over. To take over a system, the user may need to know the panel's Installer Code and/or Master Code. In some situations, the user will need to replace the system's communicator. Learn more about what systems we can take over.
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How do I troubleshoot a Vista-GSM4G on a Vista-21iP?
With pass-through programming, a user with an Alpha keypad can perform diagnostic testing on the Vista-GSM4G to help determine the cause of communicator issues. Using this feature, signal strength can be verified in addition to other diagnostic testing. Keep reading to learn about this feature.
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How Do I Replace the Battery in My Honeywell Security System?
Replacing the battery for a Honeywell Security System is actually a very simple process. However, some minor tools will be required. The steps will also vary depending on the type of Honeywell System that is being used. Learn how to replace the battery for a Honeywell Security System.
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