IQ5 Hub with AT&T LTE Frequently Asked Questions
How Do I Run a Sensor Test on the IQ5 Hub Alarm System?
Run a sensor test on the IQ5 Hub from System Tests in Advanced Settings. Trip each sensor to see its dBm signal strength, packet count, and a live signal graph.
How Do I Safely Power Down the IQ5 Hub Security System?
Power down the IQ5 Hub safely from Advanced Settings, Power Down. Wait for the panel LEDs to turn off, then disconnect the power to avoid any data corruption.
How Do I Add a Temporary Guest User Code on the IQ5 Hub?
Add a temporary guest code on the IQ5 Hub from User Management in Advanced Settings. Add a user, set the User Type to Guest, enter a name and code, and save.
How Do I Change the Installer Code on the IQ5 Hub System?
Learn how to change the Installer Code on the IQ5 Hub. Go to Advanced Settings, touch User Management, and use the pencil icon next to Installer to edit.
How Do I Add a Thermostat to the IQ5 Hub Alarm System?
Add a thermostat to the IQ5 Hub from Z-Wave Devices in Advanced Settings. Select Add Device, touch Include, put the thermostat into pairing mode, and save.
How Do I Adjust My Thermostat on the IQ5 Hub Alarm System?
Adjust your thermostat from the IQ5 Hub home screen with no code. Open the Thermostat Page, select your thermostat, and set the temperature, mode, and fan.
How Do I Check the Sensor Status on the IQ5 Hub System?
Check sensor status on the IQ5 Hub under Settings, Status, with no code needed. See each sensor Zone, Name, Status, battery level, and history in one list.
How Do I Turn Off the Chime Sound on the IQ5 Hub System?
Turn off the chime on the IQ5 Hub under Sound, Chime Settings in Advanced Settings. Toggle off All Chimes to silence everything, or just the Sensor Chimes.
How Do I Perform a Data Recycle on the IQ5 Hub System?
Data Recycle on the IQ5 Hub erases user data such as WIFI, user codes, and photos but keeps your sensors. Find it in Dealer Settings under Advanced Settings.
How Do I Factory Reset the IQ5 Hub to Default Settings?
Factory reset the IQ5 Hub by swiping down, touching Settings, Advanced Settings, entering your Installer Code (1111), then navigating to Dealer Settings.
Run a sensor test on the IQ5 Hub from System Tests in Advanced Settings. Trip each sensor to see its dBm signal strength, packet count, and a live signal graph.
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How Do I Safely Power Down the IQ5 Hub Security System?
Power down the IQ5 Hub safely from Advanced Settings, Power Down. Wait for the panel LEDs to turn off, then disconnect the power to avoid any data corruption.
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How Do I Add a Temporary Guest User Code on the IQ5 Hub?
Add a temporary guest code on the IQ5 Hub from User Management in Advanced Settings. Add a user, set the User Type to Guest, enter a name and code, and save.
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How Do I Change the Installer Code on the IQ5 Hub System?
Learn how to change the Installer Code on the IQ5 Hub. Go to Advanced Settings, touch User Management, and use the pencil icon next to Installer to edit.
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How Do I Add a Thermostat to the IQ5 Hub Alarm System?
Add a thermostat to the IQ5 Hub from Z-Wave Devices in Advanced Settings. Select Add Device, touch Include, put the thermostat into pairing mode, and save.
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How Do I Adjust My Thermostat on the IQ5 Hub Alarm System?
Adjust your thermostat from the IQ5 Hub home screen with no code. Open the Thermostat Page, select your thermostat, and set the temperature, mode, and fan.
Added:
How Do I Check the Sensor Status on the IQ5 Hub System?
Check sensor status on the IQ5 Hub under Settings, Status, with no code needed. See each sensor Zone, Name, Status, battery level, and history in one list.
Added:
How Do I Turn Off the Chime Sound on the IQ5 Hub System?
Turn off the chime on the IQ5 Hub under Sound, Chime Settings in Advanced Settings. Toggle off All Chimes to silence everything, or just the Sensor Chimes.
Added:
How Do I Perform a Data Recycle on the IQ5 Hub System?
Data Recycle on the IQ5 Hub erases user data such as WIFI, user codes, and photos but keeps your sensors. Find it in Dealer Settings under Advanced Settings.
Added:
How Do I Factory Reset the IQ5 Hub to Default Settings?
Factory reset the IQ5 Hub by swiping down, touching Settings, Advanced Settings, entering your Installer Code (1111), then navigating to Dealer Settings.
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