Frequently Asked Questions

Can I Use a 2GIG Edge w/o Monitoring?
The 2GIG Edge can be set up as a local noisemaker without monitoring service. It will not report signals when the system goes into alarm. Learn about using an unmonitored 2GIG Edge.
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How Many Zones Does the 2GIG Edge Support?
There are 100 wireless zones, two (2) wired zones, one (1) built-in glass break zone, 32 key fob zones, and eight (8) keypad zones on the 2GIG Edge. Learn about the 2GIG Edge.
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How Do I Turn Down the Volume On My 2GIG Edge?
To adjust the 2GIG Edge Volume, click the small gear icon in the bottom-right, enter the IC (default 1561), choose sounds, and set the volume. Learn to turn down the 2GIG Edge.
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Is the 2GIG Edge Compatible w/ All 2GIG Door/Window Sensors?
The 2GIG Edge can support all of the 2GIG branded door and window alarm sensors. These wireless sensors can be auto-enrolled with the system. Learn about 2GIG Edge compatibility.
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Is the 2GIG Edge Compatible with Honeywell 5800 Sensors?
There is a legacy 345 MHz wireless receiver inside the 2GIG Edge that allows the system to support uni-directional Honeywell 5800 Sensors. Learn about the 2GIG Edge.
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Why Won't My 2GIG GC2 Send a Cell Test?
For a 2GIG Go!Control GC2, setting Question 91 (Q91) to "(0) no radio modem supplier" will make it impossible to run a Cell Test. Learn about the (Q91) setting on the 2GIG GC2.
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How Do I Find the IMEI Number for a 2GIG Edge?
The IMEI number for a 2GIG Edge Alarm Panel can be found in the System Information Menu. No code is required to access this information. Learn how to find a 2GIG Edge IMEI number.
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How Do I Disarm My Honeywell Home PROA7?
The PROA7 and PROA7C Systems can be disarmed from the panel, remotely through Total Connect 2.0, or by using a keypad or key fob. Learn how to disarm your PROA7 or PROA7C.
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How Do I Disarm My Honeywell Home PROA7PLUS?
There are many ways to disarm a PROA7PLUS or PROA7PLUSC. You can disarm at the panel, through TC2, using a key fob, or using an external keypad. Learn how to disarm your system.
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How Do I Clear a Tamper Error On My Honeywell Home PROA7?
A tamper error will appear if a PROA7 or PROA7C is taken off its backplate. Fix by putting the panel on its backplate and acknowledging the trouble. Learn to clear tamper trouble.
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