Frequently Asked Questions

Is There a Trick to Enrolling a DSC WTK5504 Keypad With a DSC Impassa System?
Enrolling a DSC WTK5504 Touchscreen Keypad with a DSC Impassa must be done within the first two (2) minutes of powering on both devices. Learn to enroll the DSC WTK5504.
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What is the Difference Between S0 and S2 Z-Wave Protocols?
The S2 Security Protocol is supported by all Z-Wave Plus V2 700-Series devices, as well as certain Z-Wave Plus 500-Series devices. Learn the difference between S2 and S0.
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What are the Different Types of Alarms on a Security System?
Different alarm types include audible/silent intrusion alarms, audible/silent panic alarms, fire alarms, CO alarms, and auxiliary alarms. Learn about different system alarms.
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What is the Difference Between Armed and Disarmed?
An "Armed" system is in a secured state, and certain intrusion zones can trigger an alarm. Only 24-Hour Zones can trigger an alarm while a system is Disarmed. Learn about systems.
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How Does the Backup Battery for an Alarm System Work?
One of the most important accessories for an alarm system is its back up battery. This is what keeps the system running during a power outage. Learn about alarm system batteries.
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Can Security Systems be Used for Access Control?
Security systems support basic access control by interfacing with Z-Wave door locks. A programmed lock can be operated from the panel or a mobile app. Learn about access control.
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How is AC Power Provided to a Security System?
A security system receives AC power from a plug-in transformer. You must run a wire from the transformer to the panel to provide AC power. Learn to power a security system.
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What are the Clip Limits Included with Alarm.com Video Service?
Alarm.com has limits on the number of clips that can be stored per month and in total, plus limits on the number of cameras for an account. Learn about Alarm.com Clip Limits.
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How Do I Run Power to the 2GIG GC3e?
To provide power for the 2GIG GC3e, you must run a wire between the panel and its transformer. Thicker cabling allows for a longer wire run. Learn how to power on the 2GIG GC3e.
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Why Isn't My S2 Z-Wave Device Working with My Qolsys IQ Panel 2?
Qolsys made the IQ Panel 2 compatible with the S2 Security Protocol in Z-Wave FW Version 6.81.03. But you may also need to upgrade the system firmware. Learn about IQ2 Z-Wave.
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