Frequently Asked Questions

Can I Connect an IQ Panel 2 Plus to Alexa?
If your IQ Panel 2 Plus is connected with Alarm.com, then you can enable the Alarm.com Alexa Skill to control the system using Amazon Alexa. Learn about the Alarm.com Alexa Skill.
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Does Alexa Work with Qolsys?
After setting your Qolsys System up with Alarm.com, you can enable the Alarm.com Skill to start using Alexa voice commands with you system. Learn about Amazon Alexa and Alarm.com.
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Why Do Insects and Small Animals Set Off PIR Motion Detectors?
Motion detectors respond to infrared (IR) energy. Since insects and rodents emit IR energy, they can activate motion sensors if they get close enough. Learn about motion sensors.
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How Do I Find the IMEI Number on a Qolsys IQ Panel 2 Plus?
The IMEI Number is found within the Cellular sub-menu of the About menu. This code is needed to activate the system for monitoring. Learn how to find the IQ2+ IMEI Number.
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How Do I Add an External Antenna to a VISTA-21iPLTE?
The VISTA-21iPLTE supports compatible plug-in cellular modules. You can add an antenna to these cellular plug-in modules. Learn how to use an antenna with a VISTA-21iPLTE.
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Why Can't I Set My Honeywell T6 Pro Z-Wave Thermostat to Permanent Hold?
If you pair a T6 Pro Z-Wave Thermostat with an interactive automation platform, then you can no longer set a permanent hold locally at the thermostat. Learn about the T6 Pro.
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Can I Install a Smart Switch Without a Neutral Wire?
Not all smart switches require a neutral wire. You can achieve a complete smart lighting setup using Lutron Caseta, no neutral required! Learn about smart lighting with Lutron.
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How Do I Change Out The PROM Chip On My VISTA 20P?
Power down the panel completely. Remove the old chip using a paperclip or chip puller. Insert the new chip. Press it firmly into place. Power the panel back up and test.
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What is a Honeywell Home LTE-21A?
By adding a Honeywell Home LTE-21A AT&T LTE Communicator to your Honeywell Home VISTA 21iPLTE, you will be making the system dual-path ready. Learn about the LTE-21A.
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What is a Honeywell Home LTE-21V?
If you are looking to add LTE connectivity to your VISTA 21iPLTE System, then the Honeywell Home LTE-21V is a great option. Learn about the Honeywell Home LTE-21V.
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