Frequently Asked Questions

Why Does Alarm Grid Not Use a 5-Diamond Certified Monitoring Station?
Alarm Grid is partnered with Criticom Monitoring Services. We believe that CMS is the best in the industry even without TMA 5-Diamond Certification. Learn more about CMS.
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What Does a TMA 5-Diamond Certification Mean?
If a central station meets TMA 5-Diamond standards they can request certification. Criticom meets all of the TMA 5-Diamond requirements. Learn about TMA 5-Diamond certification.
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What Is a Glass Break Simulator?
If a user needs to test a glass break sensor, they will likely use a glass break simulator. This device mimics the sound of breaking glass. Learn about glass break simulators.
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What is the MegaHertz of a Honeywell 5898 Motion Sensor?
Like all Honeywell 5800 Series Sensors, the Honeywell 5898 operates at 345 MHz. It is compatible with most Honeywell and 2GIG Systems. Learn about the Honeywell 5898.
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Does My Alarm.com Camera support Power over Ethernet (PoE)?
Several Alarm.com cameras can support Power over Ethernet. This allows a single cable to supply both an internet connection and power. Learn which cameras support PoE.
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How Do I Connect My August Smart Lock Pro with the August Home App?
Connecting your August Smart Lock Pro with the August Home App is very easy. You will need an Android or iOS device with Bluetooth enabled. Learn to pair an August Smart Lock Pro.
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How Do I Factory Default My August Smart Lock Pro?
There is an option within the August Home App for performing a factory reset. Doing this will restore the lock to its original condition. Learn to factory reset your August Lock.
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How Do I Exclude My August Smart Lock Pro?
If your August Smart Lock Pro is paired with a Z-Wave network, then you can use the August Home App to clear it from the network. Learn how to exclude your August Smart Lock Pro.
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How Do I Include My August Smart Lock Pro?
An August Smart Lock Pro can be included with a Z-Wave network using the August Home App on the user's Android or iOS device. Learn how to include your August Smart Lock Pro.
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How Do I Factory Default My Yale Z-Wave Lock?
When you factory reset your Yale Z-Wave Lock, the Master PIN Code will be reset, and all Z-Wave settings will be lost. Learn to reset your Yale Z-Wave Lock to factory default.
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