Frequently Asked Questions

How Long are SkyBell Video Clips Available?
The amount of time that SkyBell video clips are stored depends on your interactive platform. TC2 stores for 7 days, while ADC has finite clip limits. Learn about SkyBell clips.
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Where Can I Download the Latest Firmware for the Honeywell L5200 Alarm System?
The Honeywell L5200 can only receive firmware updates over the air (OTA) from Resideo. The system must be connected with the AlarmNet Servers. Learn about upgrading an L5200.
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What Is a Security System
The main components of an alarm system are sensors and a control panel. The system will send out distress signals during alarm events. Find out what an alarm system is.
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What Is a Motion Sensor?
Most alarm systems will have at least one motion sensor installed. These devices are great for detecting unwanted break-ins. Find out what motion sensors are and how they work.
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Can I Do Dual Path Monitoring on a Honeywell VISTA 21iP?
The VISTA 21iP has a built-in IP communicator. If you want to do dual-path, you must disable the internal IP communicator and add a dual-path module. Learn about the VISTA 21iP.
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Arm Stay vs Arm Night
A Motion sensors with an Interior Response Type that is enabled for Night Stay will not be automatically bypassed when the system is set to Arm Night. Learn about Arm Night mode.
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What Is a Motion Detector?
Motion sensors represent one of the most commonly used security sensors in homes and businesses. These devices are used to detect movement. Find out what a motion detector is.
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How Do I Replace Wired Door Alarm Sensors?
If you are replacing a wired door alarm sensor, you can just disconnect the wires from the old sensor and connect them to the new one. Learn how to replace wired door sensors.
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How Do I Remove an Alarm Sensor from My Door?
Alarm door sensors are very easy to remove. You just have to delete the zone programming, disconnect the wires and remove the sensor and magnet. Learn to remove door sensors.
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What Does the Symbol Next to My Qolsys IQ Panel 2 Plus Zone Mean?
There are many symbols that can appear next to zones on an IQ Panel 2 Plus. The symbols include Open, Closed, Active, Idle, Unreachable and Tampered. Learn about the IQ2+ Symbols.
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