Frequently Asked Questions

How Do I Pair the 2GIG SP2 with the 2GIG GC3e?
The 2GIG SP2 Keypad can serve as a secondary controller for a 2GIG GC3e. You can use the SP2 for general arming and disarming and bypassing zones. Learn to pair the SP2 Keypad.
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How Do I Pair the 2GIG SP1 with the 2GIG GC3e?
The 2GIG SP1 Keypad is paired with a 2GIG GC3e System across a local WIFI network. The pairing process is very simple. Learn how to pair a 2GIG SP1 Keypad with a 2GIG GC3e.
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What is the "Zone Sync" Feature Available via Alarm.com?
Your alarm monitoring company will perform a Zone Sync when activating or making changes to an Alarm.com account. Learn about the Zone Sync feature for Alarm.com.
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How Do I Use the Subscriber On/Off Test Feature in Alarm.com?
Alarm.com allows end users to put their own systems on Test Mode by using the Subscriber On/Off Test feature. Find out how to put your system on Test Mode through Alarm.com.
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How Does the Alarm.com In-App Alarm Cancel/Verify Feature Work?
The Cancel Alarm and Verify Alarm buttons appear once Alarm.com knows that sensors have been faulted and that the system is in alarm mode. Learn about the Cancel/Verify feature.
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How Do I Use the Alarm.com In-App Panic Feature?
The Alarm.com In-App Panic allows you to send an alert to the central station. Police, Fire, and Auxiliary Panics can be performed. Learn how to use the Alarm.com In-App Panic.
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How Do I Request a Certificate of Alarm from Alarm Grid?
In order to receive a Certificate of Alarm (CoA) from Alarm Grid, you must have completed a successful Walk Test within the past two months. Learn how to get a CoA from Alarm Grid.
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Do I Need to Add a Resistor to the Honeywell 7847i?
The Honeywell 7847i does not need a resistor to be used with a Honeywell VISTA System. The 7847i will provide IP connectivity for a VISTA Panel. Learn about the Honeywell 7847i.
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How Do I Enroll the PowerG PG9914 with a Qolsys IQ Panel 2 Plus?
To enroll the PG9914, put the IQ2+ in its auto-enrollment mode, open the PG9914, press and hold its enroll button until its LED is orange, and release. Learn to enroll the PG9914.
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How Do I Access Video for Honeywell IP Cameras?
The live feed for Honeywell IP Cameras can be accessed through Total Connect 2.0 and through certain alarm panels and keypads. Learn how to view your Honeywell IP Cameras.
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