Frequently Asked Questions

How Do I Set Up Thermostat Temperature Notifications for Alarm.com?
Alarm.com thermostat notifications can be set up through the Alarm.com website. These notifications are called Temperature Alerts. Learn to set up Alarm.com Temperature Alerts.
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How Do I Manage Multiple Locations in a TC2 Account?
If you use Total Connect 2.0 to manage multiple locations, then you can link them all in one account for convenient access. Learn how to manage multiple locations in TC2.
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Why Am I Getting Supervision Trouble On My 2GIG DW20e?
The 2GIG DW20e may cause supervision trouble because of an improper programming process, or the use of an incorrect Equipment Code. Learn to fix the supervision trouble problem.
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Why Am I Getting Supervision Trouble On My 2GIG GB1e?
For 2GIG eSeries Sensors like the 2GIG GB1e, supervision trouble is associated with sensor replacements, partition changes, and Equipment Codes. Learn about supervision trouble.
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What Is the Difference Between ETL Listed and UL Listed?
If a product is UL listed or ETL listed, then it has been tested and approved by a Nationally Recognized Testing Laboratory. Learn about being ETL Listed versus UL Listed.
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Why Am I Getting Supervision Trouble On My 2GIG PIR1e?
Supervision trouble on a 2GIG PIR1e can occur due to improper programming when replacing the sensor, switching partitions, or setting the Equipment Code. Learn about these issues.
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Why Am I Getting Supervision Trouble On My 2GIG FT6e-345?
If the zone from your 2GIG FT6e-345 is showing supervision trouble, then there are many possible causes. Find out the possible causes of supervision trouble and how to fix them.
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Why Am I Getting Supervision Trouble On My 2GIG SMKT8e-345?
Supervision trouble on a 2GIG SMKT8e-345 can often be fixed by reprogramming the zone from scratch and making sure the equipment code is correct. Learn to fix supervision trouble.
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How Do I Add a Duress Code to the Interlogix Simon XT?
When the Duress Code is entered on an Interlogix Simon XT, a discreet alert is sent to the central station to request help. Learn how to set up a Duress Code on a Simon XT.
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How Do I Change the Partition Assignment On a GC3 or GC3e Zone?
To switch a sensor to a different GC3 or GC3e Smart Area Partition, you should clear its zone and reprogram from scratch. Learn how to switch a sensor to a different partition.
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