Frequently Asked Questions

How Do I Use the August Smart Lock Pro with Apple HomeKit?
The August Smart Lock Pro is paired with Apple HomeKit through the August Home App. The August Connect WIFI Bridge is recommended. Learn how to pair your August Lock with HomeKit.
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How Do I Use the August Smart Lock Pro with Total Connect 2.0?
The August Smart Lock Pro can be used with Total Connect 2.0 through Z-Wave or through WIFI. A Connect WIFI Bridge is needed to use WIFI. Learn about the Smart Lock Pro.
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How Do I Connect the August Smart Lock Pro to a WIFI Network?
To connect the August Smart Lock Pro to a WIFI Network, you will need an August Connect WIFI Bridge. The pairing is done through the August App. Learn about the Smart Lock Pro.
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Are Alarm Grid Systems Tested by a Nationally Recognized Testing Laboratory?
Nearly every system sold by Alarm Grid is certified by a Nationally Recognized Testing Laboratory. We cannot guarantee this for systems we takeover. Learn about our systems.
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Could a Burglar Disable My Alarm?
Unless a burglar knew a valid code, they would not be able to disable your alarm system. Emergency dispatch will still be sent if the panel is destroyed. Learn about alarm panels.
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Does Alarm Grid Comply with Nationally Recognized Industry Standards?
At Alarm Grid, we make sure that all the equipment we sell and the monitoring service we offer is compliant with Nationally Recognized Industry Standards. Learn about Alarm Grid.
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Where Should the Alarm Panel Box Go?
Most hardwired alarm panels are housed in a metal enclosure for protection. This metal box is normally hidden away inside the residence. Learn where to place your alarm panel box.
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What is Compatible with a Honeywell VISTA-20P?
The Honeywell VISTA-20P is a wired system that supports many devices. It can be used with hardwired sensors, keypads, sirens, communicators and more. Learn about the VISTA-20P.
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What Chamberlain Garage Door Opener Works on Total Connect 2.0?
Total Connect 2.0 supports an integration for Chamberlain MyQ Garage Door Openers. The user can access TC2 to control their garage door. Learn about the MyQ integration for TC2.
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What Happens if an Intruder Destroys My System?
Advanced features ensure that emergency dispatch is still sent out if your panel is destroyed during the entry delay countdown. Find out what happens if your system is destroyed.
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