Frequently Asked Questions

How Do I Disable the Internal IP Communicator on a VISTA-21iP?
The most common reason to disable the IP communicator for a VISTA-21iP is because you are adding an external cellular or dual-path module. Learn about the Honeywell VISTA-21iP.
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Do I Need a SIM Card for a Qolsys IQ Panel 2 Plus?
The Qolsys IQ Panel 2 Plus comes with a built-in LTE communicator, and no SIM card needs to be added. Learn about the IQ Panel 2 Plus and how to activate it for monitoring service.
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Can I Use My Honeywell L3000 w/o Alarm Monitoring?
If you use a Honeywell L3000 without monitoring service, then it will only be able to operate as a local sounder. Learn about the Honeywell L3000 Security System.
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Is the Output Voltage of a Home Alarm System Dangerous?
Home security systems are low-voltage. You are highly unlikely to injure yourself working on one. But you must be careful not to damage the equipment. Learn about alarm systems.
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What Type of Window Contacts Work w/ a Honeywell VISTA-20P Alarm System?
A Honeywell VISTA-20P can support hardwired window contacts right out of the box. A wireless receiver is needed for wireless contacts. Learn about the Honeywell VISTA-20P.
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Is the Honeywell Lyric Compatible w/ Alexa?
If you have Total Connect 2.0, then you can set up Amazon Alexa to control your Lyric System. Learn how the Honeywell Lyric Controller is compatible with Amazon Alexa.
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Can I Use a Honeywell Wireless CO Detector w/o an Alarm System?
A Honeywell Wireless CO Detector can still activate its internal sounder if it detects carbon monoxide while it isn't enrolled with a system. Learn about Honeywell CO Detectors.
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How Do I Use My Phone to Look at My Security Cameras?
By using the Total Connect 2.0 Mobile App or the Alarm.com Mobile App, you can view your security cameras from anywhere using your phone. Learn how to check your security cameras.
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How Do I Remove an iControl From a Spectrum Security System?
Spectrum disbanded their alarm monitoring business in December 2019. Learn how to remove an iControl device from a Spectrum System so that you can use it with a different company.
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Will Mixing Z-Wave and Z-Wave Plus Devices On a Network Cause Issues?
You may experience some range issues if you try to use standard Z-Wave devices on a network of Z-Wave Plus devices. Learn about Z-Wave connectivity and home automation.
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