Frequently Asked Questions

Why Did My Lyric Lose Local Z-Wave Smart Scene Control After Activating Service?
Once a Honeywell Lyric is set up with Total Connect 2.0, local smart scene control becomes impossible. All scene control must occur through TC2. Learn about the Lyric and TC2.
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How Do I Clear a Trouble Message on a Qolsys IQ Alarm System?
The Qolsys IQ Panel can display a trouble condition for many different reasons. Clearing the cause of the condition should cause the message to clear. Learn about the IQ Panel.
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How Do I Pair My Honeywell HD Camera?
The Honeywell HD Cameras follow a simple process for enrolling with Total Connect 2.0. Use the TC2 Mobile App to complete the process. Learn how to pair your Honeywell HD Camera.
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How Do I Install a Recessed Alarm Sensor in a Sliding Glass Door?
Sliding glass doors often use surface-mount contacts. This is because it can be impossible to drill the required holes for recessed contacts. Learn the options for sliding doors.
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How Do I Include a Yale YRD216?
A Yale YRD216 Z-Wave Door Lock is paired with a Z-Wave controller by using special codes for including and excluding. Learn how to join a Yale YRD216 into your Z-Wave network.
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What are Total Connect Cameras?
If you want to use security cameras with your Honeywell Alarm System, you must use Total Connect Cameras. These devices can be streamed from the TC2 service. Learn about TC2 Cameras.
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How Far From the Panel Can an Image Sensor Be to Enroll It?
When enrolling an image sensor, you can technically have the device as far away as the max range of the sensor. Most image sensors can be auto-enrolled. Learn about image sensors.
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Which Cameras Work w/ the Lyric and Total Connect?
Honeywell produces cameras that can be streamed exclusively from Total Connect. There are also older cameras that can be streamed from the Lyric. Learn about Honeywell IP Cameras.
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Is a DSC Impassa ZigBee Compatible?
There is no way to use ZigBee devices with a DSC Impassa System. But you can use Z-Wave devices by adding an Alarm.com Cellular Communicator. Learn about the DSC Impassa.
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Which Battery Packs are Compatible with the Honeywell L7000?
The Honeywell L7000 System has three compatible backup battery packs. They differ in terms of maximum charge capacity. Learn about the three Honeywell LYNX Battery Packs.
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