Wireless Touchscreen Keypads Frequently Asked Questions

Why Does My Qolsys IQ Remote Often Disconnect From My IQ Panel 2?
If you find that your IQ Panel 2 is struggling to maintain connectivity with an IQ Remote Keypad, then there are some things you can check. Learn to improve IQ Remote reliability.
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Why Is My 2GIG TS1 Not Pairing With My GC2 or GC2e After a Firmware Update?
After making a firmware update on your 2GIG TS1, you may need to clear the keypad slot on the 2GIG GC2 and then reprogram the TS1 from scratch. Learn to troubleshoot a 2GIG TS1.
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Is There a Trick to Enrolling a DSC WTK5504 Keypad With a DSC Impassa System?
Enrolling a DSC WTK5504 Touchscreen Keypad with a DSC Impassa must be done within the first two (2) minutes of powering on both devices. Learn to enroll the DSC WTK5504.
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How Do I Pair the 2GIG SP2 with the 2GIG GC3e?
The 2GIG SP2 Keypad can serve as a secondary controller for a 2GIG GC3e. You can use the SP2 for general arming and disarming and bypassing zones. Learn to pair the SP2 Keypad.
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How Do I Pair the 2GIG SP1 with the 2GIG GC3e?
The 2GIG SP1 Keypad is paired with a 2GIG GC3e System across a local WIFI network. The pairing process is very simple. Learn how to pair a 2GIG SP1 Keypad with a 2GIG GC3e.
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Why Won't My Interlogix 60-924-RF-TS5 Work With a New Simon Panel?
Interlogix released two (2) versions of their touchscreen keypad for Simon Panels. These are the 60-924-RF-TS5 and the 60-924-RF-TS5-2. Find out how they differ in compatibility.
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Can the Qolsys IQ Remote Perform Smart Scenes?
To use an IQ Remote for smart scenes, the main IQ Panel 2 must be running Firmware Version 2.4.0 or higher, and it must be connected with Alarm.com. Learn about the IQ Remote.
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What is the Standard Height for an Alarm Keypad?
Installing an alarm system keypad at an appropriate height will make it easier to use and operate on a daily basis. Find out the ideal height for an alarm system keypad.
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How Do I Enroll a 2GIG SP1 or SP2 Keypad in AP Mode?
Pairing a 2GIG SP1 or Sp2 Keypad in access point mode can be useful if the area's WIFI connection is rather weak. Learn how to enroll a 2GIG SP1 or SP2 Keypad in AP Mode.
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How Do Alarm Keypads Work?
Alarm Keypads are used for controlling an alarm system. Depending on the type of panel, a keypad can either be a primary or secondary access point. Learn more about alarm keypads.
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