How Do I Upgrade My 2GIG Edge Panel's Firmware?
The 2GIG Edge can be updated in one of two ways. Over-the-air (OTA) via Alarm.com or locally via a USB drive. OTA updates must be sent by an alarm dealer. Updates via WIFI are free of charge, cellular updates will incur a small fee. USB updates are free. The files can be downloaded here.
The 2GIG Edge was released in February, 2021. It can be expected that firmware updates will occasionally be available to both add features, and to address any issues that may have been reported and confirmed. When new firmware is available, 2GIG will announce its release. In addition to 2GIG's testing prior to the firmware release, Alarm.com will be given access to the firmware, and they will do independent testing to be sure there are no issues with the OTA firmware update process. For this reason, an update via USB will often be available for some time before an OTA update. If you need to update immediately, and don't want to wait for the firmware to become available through Alarm.com, then USB is the way to go.
An OTA update that is pushed by an alarm dealer through Alarm.com will always be free when a WIFI connection at the panel is available. If there is no WIFI at the panel, and the firmware update must be pushed to the panel using cellular data, then a fee will be incurred. Alarm Grid always passes this fee onto our customers with no markup. If you are an Alarm Grid customer, and you have a 2GIG Edge that you would like to have updated OTA, send an email to firstname.lastname@example.org and let us know. We'll be happy to push the update for you. If your panel is using cellular data only, with no WIFI, then we will verify what the cost for the update is, and let you know. If you approve, then we'll go ahead with the update and will pass the fee along on your next monthly monitoring bill. The fee for an update via cellular data is usually $4 or less. The fee itself will depend on the size of the file that needs to be downloaded, which is why the fee varies.
To update using a USB drive, be sure that the USB drive has a capacity of at least 1GB, and that there is at least 1GB of available space on the drive. A drive with up to a 16GB capacity can be used. Don't use a drive that has a larger capacity than 16GB. The USB drive should be formatted using the FAT32 file format. Make sure that the USB drive has only 1 partition, and when you download the update files, be sure that they are saved to the root directory of the USB drive. You can download the file to your computer hard drive, then move it to the USB drive, or you can download the update directly to the USB drive.
To update your 2GIG Edge Firmware using a USB drive, follow these steps:
Download the update file. Go to this page and download the latest firmware update file. You can download the file to your computer, and then move it to the USB drive after the download has completed. Or, you can insert the USB drive, allow it to complete the driver install, then download the firmware file directly to the root directory of the USB drive. However you decide to go about it, once you're finished you should have a file with a .2gig file extension on the root directory of the USB drive. For example, the file for version 3.1.0.011 is named: genesis-meta-A.3.1.0.011-image-xe.2gig. If your USB drive installs as drive letter F:/ then you should see something like this when you go to file explorer: F:/genesis-meta-A.3.1.0.011-image-xe.2gig. You should only use a Windows machine to perform this download. Mac OS may not recognize the file format, and/or may try to change it to something that won't work with the 2GIG EDGE:
When you click on the link, you'll be taken to a Dropbox page, which is where Alarm Grid hosts the firmware update files. Choose direct download from the download drop-down, or click on the download icon in the upper right. You can either save this file to the USB root directory directly, or you can save it to your computer hard drive, then move it to the USB:
When the download is complete, you should have the firmware update file on the root directory of the removable USB drive. At this point, remove the drive so you can take it to your 2GIG Edge:
Install the firmware. The USB port on the 2GIG Edge is on top of the panel. There should be a rubber boot covering it. Remove the rubber boot and insert the USB drive into the port, making sure not to lose the rubber piece. Be sure the panel has AC Power connected, and that AC power is not interrupted during the update process. After plugging in the USB drive, a notice should appear on the panel letting you know that a firmware update is available. Select "Update" where prompted. Enter either the Installer Code (default 1561) or the Master Code (default 1111). When either of the correct codes is entered, the 2GIG Edge will install the firmware update, then reboot. Depending on the panel firmware before the update, and the update being applied, this process could happen multiple times. Be sure you wait for the pop-up or a message confirming that the update has completed. Once it has, remove the USB drive and reinsert the rubber boot in the port. This prevents dust and dirt from settling into the 2GIG Edge USB port.
If you have a 2GIG Edge Remote Keypad that will need to be updated once the panel is updated, be sure that it also has AC Power, and that it is connected to WIFI and to the 2GIG Edge. You should be able to see the panel's home screen with the correct panel status on the remote keypad. This shows that the keypad is online and properly connected. The update should be pushed to the keypad from the panel soon after the panel has completed its update process.
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- Answered By
- Julia Ross