How Do I Change the AC Delay Notification on the IQ5 NS?

To change the AC Delay Notification on the IQ5 NS, open the IQ Installer app and navigate to the Installer Settings, then set the AC Delay Notification time, which first requires that EN Grade 2 is enabled on the panel. Because the panel has no screen of its own, this is all done in the app.

About the AC Delay Notification

The AC Delay Notification on the IQ5 NS (available in AT&T LTE and Verizon LTE) sets how long the panel waits during a power loss before reporting an AC power failure to Alarm.com. It exists so a brief power blip, a momentary surge, or a quick grid interruption does not immediately send a trouble notification. The panel runs on its backup battery during the delay, and only if AC is still missing when the timer expires does your security system report the AC off event.

You can set the delay to 1, 5, 10, 20, 30, or 60 minutes, and it is 60 minutes by default. The important catch is that this setting only applies to EN Grade 2 systems, a European compliance standard, so it is greyed out and not selectable unless EN Grade 2 is enabled on the panel. If yours appears greyed out, that is why: the panel is not in EN Grade 2 mode, which is normal for a standard US installation.

Before You Begin

Because the IQ5 NS has no screen, its Installer Settings are reached through the IQ Installer app. If you have not yet connected the IQ Installer app to your panel, see our guide on setting up the IQ5 NS with the IQ Installer app before proceeding. Because the setting is tied to EN Grade 2, you must enable EN Grade 2 on the IQ5 NS first for the option to become selectable.

Change the AC Delay Notification

1. Open the IQ Installer app. Open the IQ Installer app on your mobile device and make sure it is connected to your IQ5 NS.
   
   Open the IQ Installer app connected to your IQ5 NS.
2. Navigate to Installer Settings. In the app, go to the Installer Settings and find the AC Delay Notification setting.
   
   Navigate to Installer Settings and find AC Delay Notification.
3. Set the delay time. With EN Grade 2 enabled, select AC Delay Notification and choose 1, 5, 10, 20, 30, or 60 minutes. The panel will wait that long during a power loss before reporting the AC off event to Alarm.com.
   
   Choose 1, 5, 10, 20, 30, or 60 minutes.

Tips

If the AC Delay Notification is greyed out, the fix is to enable EN Grade 2 first, since the setting is only available in that mode. A longer delay like the 60-minute default is good for areas with frequent brief outages, since it avoids a flood of AC trouble notifications, while a shorter delay reports a genuine outage sooner. Remember the panel stays powered by its backup battery during the delay, so your protection is not interrupted while the timer runs.

Setting the AC Delay Notification on the IQ5 NS controls how quickly an AC power loss is reported to Alarm.com. For help with the AC Delay Notification or EN Grade 2 on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.