How Do I Clear Messages From the IQ5 NS Message Center?

The IQ5 NS does not have a Message Center because it has no display, and the IQ Installer app does not show alerts either. To check alerts, press the power button once while disarmed to hear them, use the Alarm.com app, or use an IQ Remote PowerG. Steps for each method follow below.

Does the IQ5 NS Have a Message Center

The IQ5 NS (available in AT&T LTE and Verizon LTE) does not have a built-in Message Center, because it has no display. The system shows its status in three other ways: two LED indicators on the front, spoken announcements from its speaker, and the Alarm.com app. A secondary display such as the IQ Remote PowerG adds a Message Center you can touch and scroll.

Before You Begin

The default Installer Code is 1111. The IQ Installer app asks you to change the default code when you connect, so choose a new Installer Code and keep it somewhere safe. If you forget it, contact the company that installed your system or Alarm Grid support.

What the IQ Installer App Shows

The IQ Installer app is a programming tool, and it has no Message Center or alert list. Its Dashboard shows icons for the WIFI connection, cellular signal, AC power, and battery, and its About page shows the battery status. The System Logs option in the manual only uploads logs to the server for troubleshooting, so it is not a way to read your alerts.

How to Hear Alerts at the Panel

1. Make sure the system is disarmed. The announcement works when the system is disarmed.

2. Press the power button once. The power button is on the right side of the panel. The speaker announces alarms, troubles, and status.

3. Listen to the announcements. They play in order: alarms, then troubles, then Ready to Arm or the zones that are open.

4. Press the power button again after the announcements end. This clears alarms and troubles.

Viewing Alerts Through the Alarm.com App

1. Open the Alarm.com app on your smartphone or tablet. Sign in to the Alarm.com account connected to your IQ5 NS.

2. Review the alerts and events the app shows. These include alarms, low battery alerts, and sensor troubles from your system.

Using an IQ Remote PowerG for Message Access

The IQ Remote PowerG is a secondary display, not a keypad. It connects to the system and has the same Message Center as the IQ Panel 5 and IQ5 Hub. Follow these steps on the IQ Remote.

1. Touch the envelope icon in the upper right corner. This opens the Message Center, which has Contact, Alerts/Alarms, and Messages sections.

2. Open the Alerts/Alarms section. It lists alerts and alarms from your system, such as low battery alerts, alarms, and power failures.

3. Touch the circle to the left of a message, then touch OK. This removes the message from the Message Center.

4. Touch Acknowledge All to remove every message at once. Messages from your provider also appear in the Message Center, and they are available when the IQ Remote is enrolled with WIFI.

Understanding the IQ5 NS LED Indicators

The IQ5 NS has two LED indicators on the front. The Power LED is solid green when the system is powered by AC and flashing green when it is running on battery only after a loss of AC power. The Status LED is solid green when disarmed and ready to arm, flashing green when ready to arm but a zone is open, solid red when armed, and flashing red when an alarm has occurred.

IQ5 NS Power LED and Status LED indicators

A solid orange Status LED means there is a trouble on the system, and flashing orange means an RF jam trouble. Press the power button once while the system is disarmed to hear the details, and check the Alarm.com app for more information about the security system. Adding a monitoring plan ensures trained operators are notified when alarms occur, even if you miss an alert. You can also add home automation devices to the same system.

Although the IQ5 NS has no built-in Message Center, you can manage alerts through the panel's power button, the Alarm.com app, or an IQ Remote PowerG on the IQ5 NS. For help with alert management or other configurations or other configurations on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.