How Do I Find the MAC Address of My IQ5 NS Alarm System?

To find the MAC address of the IQ5 NS, open the IQ Installer app and navigate to About, then scroll to the Panel MAC Address. Because the IQ5 NS has no screen, this is read within the app. It is the panel's unique network hardware address for router settings, WIFI setup, or for tech support.

What the MAC Address Is For

The IQ5 NS (available in AT&T LTE and Verizon LTE) has a MAC address, a unique hardware identifier for its network connection. It stays the same for the life of the panel, and you may need it when setting up WIFI on a network that filters devices by MAC address, reserving an IP address for the panel on your router, or troubleshooting a connection with support. It is listed on the panel's About page as the Panel MAC Address.

Finding it is a quick, view-only task that changes nothing on your security system. The About page also lists other identifiers you may be asked for, such as the software version, serial number, and, for the cellular radio, the IMEI. It is a handy one-stop page whenever you need a piece of information about the panel.

Before You Begin

Because the IQ5 NS has no screen, its About page is reached through the IQ Installer app rather than on the panel. If you have not yet connected the IQ Installer app to your panel, see our guide on setting up the IQ5 NS with the IQ Installer app before proceeding. Viewing the MAC address makes no changes to the panel, so you can look it up as often as you need to.

Find the MAC Address

1. Open the IQ Installer app. Open the IQ Installer app on your mobile device and make sure it is connected to your IQ5 NS.
   
   Open the IQ Installer app connected to your IQ5 NS.
2. Navigate to About. In the app, go to the About page to open the panel's system information.
   
   Navigate to the About page in the app.
3. Find the Panel MAC Address. Scroll to the Panel MAC Address entry. It is shown as six pairs of characters, such as 00:1A:2B:3C:4D:5E. Write it down or take a screenshot if you need it for your router or for support.
   
   Find the Panel MAC Address on the About page.

Tips

A MAC address is always six pairs of letters and numbers separated by colons, so copy all twelve characters exactly when giving it to your router or to support. If you are setting up WIFI on a network that only allows approved devices, add this MAC address to the router's allowed list before connecting the panel. The IQ5 NS can also act as an access point for devices like IQ Remotes, so having the panel's MAC address on hand is useful when managing those network connections.

Finding the MAC address of the IQ5 NS gives you the network identifier you need for router setup and support. For help locating the MAC address or getting your panel online on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.