How Do I Find the Serial Number on My IQ5 NS Alarm System?
To find the serial number on the IQ5 NS, open the IQ Installer app and navigate to About, then find the System Serial Number. Because the IQ5 NS has no screen, the serial is read in the app, though the same number is also on a sticker on the back of the panel and on the box it shipped in.
Where to Find the Serial Number
The IQ5 NS (available in AT&T LTE and Verizon LTE) has a unique serial number that identifies your exact unit, and there are three places to find it. It is printed on a sticker on the back of the panel, on the original box it shipped in, and on the panel's About page in the IQ Installer app. Since the IQ5 NS has no display, the app is how you read the About page once the panel is mounted as part of your security system.
On the About page you will see two serial number entries. Here is what each one means:
| System Serial NumberIdentifies your panel as a whole. This is the one support and your monitoring provider use to look up your account, verify warranty, and match records. When someone asks for "the serial number," give them this one. |
| PCA Serial NumberRefers only to the internal circuit board (the printed circuit assembly). It is not tied to your account, so you will rarely need it unless support specifically asks. |
It is the same About page that shows other panel details, like the software version and the MAC address, so it is a handy one-stop spot for panel information.
Before You Begin
Because the IQ5 NS has no screen, its About page is reached through the IQ Installer app rather than on the panel. If you have not yet connected the IQ Installer app to your panel, see our guide on setting up the IQ5 NS with the IQ Installer app before proceeding. Viewing the serial number makes no changes to the panel, so you can look it up any time support asks for it.
Find the Serial Number
-
Open the IQ Installer app. Open the IQ Installer app on your mobile device and make sure it is connected to your IQ5 NS.
Open the IQ Installer app connected to your IQ5 NS. -
Navigate to About. In the app, go to the About page to open the panel's system information.
Navigate to the About page in the app. -
Find the System Serial Number. On the About page, find the System Serial Number in the System Configuration area. You will also see the PCA Serial Number nearby. Write down the System Serial Number, or take a screenshot, if you need to give it to support.
Read the System Serial Number on the About page.
Tips
If the panel is not yet connected to the app or still packed up, the serial number on the back-of-panel sticker and on the shipping box will match the System Serial Number shown on the About page, so any of the three sources works. When giving the number to support, copy every character exactly, since these are long and easy to mistype.
Finding the serial number on the IQ5 NS gives support and your provider the detail they need to pull up your exact panel. For help locating the serial number or with any question about your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.
Did you find this answer useful?
We offer alarm monitoring as low as $10 / month
Click Here to Learn MoreRelated Products
- Answered