How Do I Remove a Z-Wave Device from Alarm.com?
You can remove a Z-Wave device from Alarm.com by excluding it from the network using the panel. But if you don't have access to the Z-Wave device, then you must contact your monitoring company to remove it. In some cases, the Z-Wave controller will need to be reset to remove the sensor.
A Z-Wave device will no longer appear on Alarm.com once it has been excluded from the network. The only way for an end user to exclude a Z-Wave device from their network is to do so manually from the panel. This involves putting the panel into Z-Wave exclusion mode and then activating the inclusion function on the Z-Wave device (often by pressing a button). The device should then be excluded from the network, and it will no longer appear on Alarm.com.
But if the user does not have access to the Z-Wave device, then things become more difficult. In many cases, the user's monitoring company can exclude the device from the Z-Wave network on their end. This will remove the device from Alarm.com. To do this, contact your monitoring company, and let them know that you would like to exclude the device. Your monitoring company will then attempt to remove the device. If they are successful, then the device will no longer appear on Alarm.com.
Alarm.com dealers have access to an option called "Remove Failed Device", and if attempting this option does not produce the hoped-for result, they can try running a "Network Rediscovery" and once that completes, request that the ADC server "Get Equipment List".
Unfortunately, sometimes the monitoring company is unable to remove the Z-Wave device. In this situation, the only way to delete the device so that it does not appear on Alarm.com is to reset the Z-Wave controller entirely. However, this will force the user to re-enroll all of their other Z-Wave devices with the network. If the user has many Z-Wave devices, this can be a long and tedious process. But it is the only sure-fire way to fully exclude a Z-Wave device that has since been lost.
Alternatively, a user can simply leave the unused Z-Wave device on the network and just ignore it. The sensor will still show up on Alarm.com, but it won't cause any harm by just being left alone. Since a typical Z-Wave controller supports up to 232 devices, leaving one spot taken by a sensor that is no longer used will usually not cause any problems with the system.
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