How Do I See the Software Version on the IQ5 NS System?

To see what software version your IQ5 NS is running, open the IQ Installer app and navigate to About, then find the Software section. The current Software Version is listed there, along with the build number and other software details. The panel has no screen, so this is read in the app.

Why the Software Version Matters

The IQ5 NS (available in AT&T LTE and Verizon LTE) receives periodic software updates that add features, improve stability, and support new devices. Knowing which version your panel is running is helpful when a support agent asks, when you are checking whether a new update has installed, or when you are confirming your security system is current. The version is listed on the panel's About page under the Software section.

Alongside the main Software Version, the panel lists a build number and the underlying Linux and Android versions, which support may ask for when troubleshooting. Checking the version is a quick, view-only task that changes nothing on the panel. It is the same About page that shows other panel details like the serial number and the MAC address.

Before You Begin

Because the IQ5 NS has no screen, its About page is reached through the IQ Installer app rather than on the panel. If you have not yet connected the IQ Installer app to your panel, see our guide on setting up the IQ5 NS with the IQ Installer app before proceeding. The software version is stored on the panel itself, so you can view it whether or not the panel is currently connected to WIFI.

See the Software Version

1. Open the IQ Installer app. Open the IQ Installer app on your mobile device and make sure it is connected to your IQ5 NS.
   
   Open the IQ Installer app connected to your IQ5 NS.
2. Navigate to About. In the app, go to the About page to open the panel's system information.
   
   Navigate to the About page in the app.
3. Find the Software section. On the About page, find the Software section and read the Software Version. Below it you will also see the build number and the Linux and Android versions, which support may request.
   
   Read the Software Version in the Software section.

Tips

The IQ5 NS normally updates its software automatically over WIFI or cellular, so most of the time you do not need to do anything to stay current. Checking the version is a good first step when troubleshooting, since a support agent can tell you whether your panel is up to date or a known issue was fixed in a later release. If your panel is behind, keeping it connected to WIFI gives it the best chance to download and install the latest update on its own.

Seeing the software version on the IQ5 NS helps you confirm your panel is current and gives support the detail they need. For help checking your software version or updating your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.