How Do I See Which Cellular Carrier My IQ5 NS System Uses?

To see what carrier your IQ5 NS uses, open the IQ Installer app and navigate to About, then open the Cellular section, where the Carrier is listed. This tells you whether your panel connects over the AT&T or the Verizon LTE network. Because the panel has no screen, this is read in the app.

About the Panel's Cellular Carrier

The IQ5 NS (available in AT&T LTE and Verizon LTE) has a built-in cellular radio that connects to one of those two networks for its cellular monitoring. The carrier is set by the cellular radio installed in your panel, and you can confirm which one it is on the About page. Knowing your carrier is useful when checking coverage in your area or when a support agent is helping with a connection issue.

The Carrier appears in the Cellular section of the About page, right alongside the connection status and signal strength. Looking it up is a quick, view-only task that changes nothing on your security system. The same section holds the cellular identifiers like the IMEI and IMSI, so it is the one place to check anything about the panel's cellular connection.

Before You Begin

Because the IQ5 NS has no screen, its About page is reached through the IQ Installer app rather than on the panel. If you have not yet connected the IQ Installer app to your panel, see our guide on setting up the IQ5 NS with the IQ Installer app before proceeding. The carrier is determined by the panel's hardware, so this is a lookup only; it is not a setting you change from the panel.

See Your Carrier

1. Open the IQ Installer app. Open the IQ Installer app on your mobile device and make sure it is connected to your IQ5 NS.
   
   Open the IQ Installer app connected to your IQ5 NS.
2. Navigate to About. In the app, go to the About page to open the panel's system information.
   
   Navigate to the About page in the app.
3. Open the Cellular section and read the Carrier. On the About page, open the Cellular section and read the Carrier line. It shows your network, such as AT&T or Verizon, along with the current connection status and signal strength.
   
   Read the Carrier in the Cellular section.

Tips

While you are in the Cellular section, the Cellular Connection and Signal Strength lines sit right under the Carrier, so you can see how well the panel is reaching the network at a glance. For a more detailed reading, you can run a cellular test; see our guide on how to check the cellular signal strength on the IQ5 NS. If your signal is weak, a different mounting location or a cellular signal booster can help. The carrier is tied to the radio in the panel and is not something you switch on your own, so if you need a different network, that is a conversation to have with your monitoring provider.

Seeing which cellular carrier your IQ5 NS uses helps with coverage checks and support calls. For help confirming your carrier or improving your cellular signal on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.