How Do I Set the Z-Wave Frequency Region on the IQ5 NS?

To set the Z-Wave Frequency Region on the IQ5 NS, open the IQ Installer app and then navigate to the Installer Settings, then set the Z-Wave Frequency Region automatically or choose your own region from the list manually. Because the panel has no screen of its own, this is done in the app.

About the Z-Wave Frequency Region

Z-Wave uses different radio frequencies in different parts of the world, and the Z-Wave Frequency Region setting tells the IQ5 NS (available in AT&T LTE and Verizon LTE) which one to use. It normally sets itself automatically based on your install region and the Z-Wave hardware in the panel, so most installations never need to touch it. The region has to match your Z-Wave devices for them to communicate, which keeps the automation on your security system working reliably.

If you do need to set it by hand, you can choose from United States, United States Long Range, European Union, Australia and New Zealand, Hong Kong, Malaysia, India, Israel, Russia, China, Japan, or Korea. For a typical US system, United States is correct, and United States Long Range is the option for Z-Wave Long Range devices. Picking the wrong region can keep Z-Wave devices from pairing, so only change it if you have a specific reason to.

Before You Begin

Because the IQ5 NS has no screen, its Installer Settings are reached through the IQ Installer app. If you have not yet connected the IQ Installer app to your panel, see our guide on setting up the IQ5 NS with the IQ Installer app before proceeding. Because the region is tied to the panel's Z-Wave hardware, the automatic setting is almost always the right one, so change it manually only if your devices are built for a different region.

Set the Z-Wave Frequency Region

1. Open the IQ Installer app. Open the IQ Installer app on your mobile device and make sure it is connected to your IQ5 NS.
   
   Open the IQ Installer app connected to your IQ5 NS.
2. Navigate to Installer Settings. In the app, go to the Installer Settings and find the Z-Wave Frequency Region setting.
   
   Navigate to Installer Settings and find Z-Wave Frequency Region.
3. Set the region. Leave the Z-Wave Frequency Region on automatic to let the panel detect it, or select your region from the list, such as United States. The panel applies the region you choose for the Z-Wave radio.
   
   Leave it automatic or choose your region.

Tips

If Z-Wave devices will not pair at all, a mismatched region is one thing worth checking, though a wrong region is uncommon since the panel usually sets it automatically. Choose United States Long Range only if your devices specifically support Z-Wave Long Range, as it is a distinct mode from standard United States Z-Wave. After changing the region, you may need to re-pair devices, so it is best to settle on the correct region before you build out your Z-Wave network.

Setting the Z-Wave Frequency Region on the IQ5 NS makes sure the panel and your Z-Wave devices are on the same frequency. For help with the Z-Wave region or pairing Z-Wave devices on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.