How Do I Turn On ULC Power Restoration on the IQ5 NS System?

To turn on ULC Commercial Power Restoration on the IQ5 NS, open the IQ Installer app and navigate to the Installer Settings, then enable ULC Commercial Power Restoration for a full 120 second hold on sensor activity. Because the panel has no screen of its own, this is all done in the app.

About ULC Commercial Power Restoration

ULC Commercial Power Restoration is a false-alarm-reduction feature on the IQ5 NS (available in AT&T LTE and Verizon LTE). When power is restored after an outage, sensors can briefly report activity as they power back up, which can cause a nuisance alarm. With this setting enabled, the panel ignores all sensor activity for 120 seconds after power comes back, giving your security system a two-minute window to settle before it acts on any sensor signals.

The feature is disabled by default, so out of the box the panel responds to sensors immediately when power returns. As the name suggests, the 120-second hold is intended to meet ULC commercial installation requirements, which call for a longer settling window than a typical home. Turning it on changes only the brief period right after power is restored and does not affect how sensors behave during normal operation.

Before You Begin

Because the IQ5 NS has no screen, its Installer Settings are reached through the IQ Installer app. If you have not yet connected the IQ Installer app to your panel, see our guide on setting up the IQ5 NS with the IQ Installer app before proceeding. This is the commercial, 120-second version of the power-restoration hold, which is a longer settling window than a shorter residential setting.

Turn On ULC Commercial Power Restoration

1. Open the IQ Installer app. Open the IQ Installer app on your mobile device and make sure it is connected to your IQ5 NS.
   
   Open the IQ Installer app connected to your IQ5 NS.
2. Navigate to Installer Settings. In the app, go to the Installer Settings and find the ULC Commercial Power Restoration setting.
   
   Navigate to Installer Settings and find ULC Commercial Power Restoration.
3. Enable ULC Commercial Power Restoration. Toggle ULC Commercial Power Restoration on. From now on, the panel will ignore all sensor activity for 120 seconds after power is restored. Toggle it off here any time to return to the default behavior.
   
   Toggle ULC Commercial Power Restoration on.

Tips

This 120-second hold applies only right after power returns and does not reduce your protection, so enabling it is a safe way to cut down on false alarms following an outage. It pairs well with the panel's other false-alarm tools, so if nuisance alarms are a concern you may also want to review your Swinger Shutdown settings on the IQ5 NS, which limit repeat trips from a single sensor. The hold does not change how sensors behave during normal operation.

Turning on ULC Commercial Power Restoration on the IQ5 NS helps prevent false alarms when power comes back in a commercial setting. For help with ULC Commercial Power Restoration or other false-alarm settings on your IQ5 NS, contact the Alarm Grid support team. We are here Monday through Friday from 9:00 AM to 8:00 PM Eastern Time. Email us at support@alarmgrid.com, call us at 888-818-7728, or visit our website and chat with a live support agent.