Frequently Asked Questions
Where Should I Install a Glass Break Sensor?
A glass break detector should be placed as close to a window or glass case as possible with no objects blocking its path. This will help to ensure that the device will activate in the event that the window or case is shattered. Learn more about glass break sensors and where to place them.
What Window Sensors Work with Alarm.com?
Alarm.com will acknowledge any window sensor that has been set up with a properly synced panel. This includes both wireless and hardwired window sensors. You can use Alarm.com to view the current status of any window sensor that has been set up with the panel. Keep reading to learn more.
Total Connect vs. Alarm.com
Both Total Connect and Alarm.com provide similar features. Which service is used will depend on the alarm system. Total Connect is a proprietary service that is strictly for use with Honeywell systems. Alarm.com is non-proprietary, and it is used by many alarm companies. Read on to learn more.
How Do I Setup a Lyric Thermostat in My Total Connect Account?
To connect a Lyric Round Thermostat with Total Connect, you will first get the thermostat online and connect it with the Lyric App. You will then integrate your Lyric App account information into Total connect. The thermostat can then be synced with the Lyric Controller. Read on to learn more.
How Do I Use the Microphone on the Honeywell Lyric C2?
The Honeywell Lyric C2 comes with a built-in microphone for capturing audio. To use this function, you must enable the microphone on Total Connect. Once it has been enabled, the microphone will automatically begin recording whenever the camera is activated. Keep reading to learn more.
Can I Program My Alarm Using Just Total Connect 2.0?
Most alarm system programming is done at the panel and cannot be completed through the Total Connect 2.0 service. Total Connect 2.0 is mostly for interacting with your system once it has already been programmed, not for actually setting up the system. Read on to learn more about Total Connect.
How Can I Get My Wireless Smokes to All Go Off at the Same Time?
To get all of your smoke detectors to go off when one smoke activates, you will need to use a feature called "One-Go-All-Go". Unfortunately, most wireless smokes do not support this feature. A notable exception is the Honeywell SiXSMOKE. Continue reading to learn more about wireless smokes.
How Do I Program a Honeywell Vista-20P Alarm System?
Programming a Honeywell Vista-20P starts with accessing programming mode by entering in the installer code, followed by 800. Next, you will press the * key plus a field number, followed by an entry. Once you are finished, you can exit programming by pressing *99. Keep reading to learn more.
What Kind of Security Systems are Compatible w/ Total Connect?
Total Connect is exclusively for use with Honeywell security systems. This includes any VISTA Panel, any LYNX Series Panel and the Lyric Controller. With Total Connect, you can arm and disarm your system, check the status of your sensors and control Z-Wave devices. Learn more about Total Connect.
What Sensors Work with a Honeywell L5210 & L7000?
If you are using wireless sensors with a Honeywell L5210 or L7000, you will generally want to use sensors from the Honeywell 5800 Series. All of the 5800 Series sensors will work with these systems. You can also use a 5800C2W to use hardwired sensors if desired. Read on to learn more.
A glass break detector should be placed as close to a window or glass case as possible with no objects blocking its path. This will help to ensure that the device will activate in the event that the window or case is shattered. Learn more about glass break sensors and where to place them.
Added:
What Window Sensors Work with Alarm.com?
Alarm.com will acknowledge any window sensor that has been set up with a properly synced panel. This includes both wireless and hardwired window sensors. You can use Alarm.com to view the current status of any window sensor that has been set up with the panel. Keep reading to learn more.
Added:
Total Connect vs. Alarm.com
Both Total Connect and Alarm.com provide similar features. Which service is used will depend on the alarm system. Total Connect is a proprietary service that is strictly for use with Honeywell systems. Alarm.com is non-proprietary, and it is used by many alarm companies. Read on to learn more.
Added:
How Do I Setup a Lyric Thermostat in My Total Connect Account?
To connect a Lyric Round Thermostat with Total Connect, you will first get the thermostat online and connect it with the Lyric App. You will then integrate your Lyric App account information into Total connect. The thermostat can then be synced with the Lyric Controller. Read on to learn more.
Added:
How Do I Use the Microphone on the Honeywell Lyric C2?
The Honeywell Lyric C2 comes with a built-in microphone for capturing audio. To use this function, you must enable the microphone on Total Connect. Once it has been enabled, the microphone will automatically begin recording whenever the camera is activated. Keep reading to learn more.
Added:
Can I Program My Alarm Using Just Total Connect 2.0?
Most alarm system programming is done at the panel and cannot be completed through the Total Connect 2.0 service. Total Connect 2.0 is mostly for interacting with your system once it has already been programmed, not for actually setting up the system. Read on to learn more about Total Connect.
Added:
How Can I Get My Wireless Smokes to All Go Off at the Same Time?
To get all of your smoke detectors to go off when one smoke activates, you will need to use a feature called "One-Go-All-Go". Unfortunately, most wireless smokes do not support this feature. A notable exception is the Honeywell SiXSMOKE. Continue reading to learn more about wireless smokes.
Added:
How Do I Program a Honeywell Vista-20P Alarm System?
Programming a Honeywell Vista-20P starts with accessing programming mode by entering in the installer code, followed by 800. Next, you will press the * key plus a field number, followed by an entry. Once you are finished, you can exit programming by pressing *99. Keep reading to learn more.
Added:
What Kind of Security Systems are Compatible w/ Total Connect?
Total Connect is exclusively for use with Honeywell security systems. This includes any VISTA Panel, any LYNX Series Panel and the Lyric Controller. With Total Connect, you can arm and disarm your system, check the status of your sensors and control Z-Wave devices. Learn more about Total Connect.
Added:
What Sensors Work with a Honeywell L5210 & L7000?
If you are using wireless sensors with a Honeywell L5210 or L7000, you will generally want to use sensors from the Honeywell 5800 Series. All of the 5800 Series sensors will work with these systems. You can also use a 5800C2W to use hardwired sensors if desired. Read on to learn more.
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