2GIG GC3e Frequently Asked Questions

How Do I Properly Replace a Bad Sensor On My GC3 or GC3e?
To replace a sensor on a 2GIG GC3 or GC3e, you must fully clear the zone from programming. Then you must re-program the entire zone. Learn to replace a sensor for a GC3 or GC3e.
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Why am I Getting Supervision Trouble on My 2GIG eSeries Sensor?
If a 2GIG eSeries Sensor is taken out of wireless range and/or programmed with an incorrect Equipment Code, then supervision trouble will occur. Learn about 2GIG eSeries Sensors.
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How Do I Clear a Trouble Message on a 2GIG GC3 or 2GIG GC3e?
When a 2GIG GC3 or GC3e shows a trouble condition, you must correct the problem causing the trouble. The trouble should clear once the issue is fixed. Learn to clear a trouble.
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How Do I Connect a 2GIG GC3e to WIFI?
The 2GIG GC3e has a built-in WIFI card for connecting to a WIFI network. The GC3e must still be set up with a cellular radio for connectivity with Alarm.com. Learn about the GC3e.
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Can I Connect a 2GIG GC3e to Apple HomeKit?
Apple HomeKit will not recognize a 2GIG GC3e Security System. You cannot control a GC3e through HomeKit or Siri voice commands. Learn about HomeKit and the 2GIG GC3e.
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Can I Use a Honeywell 5828 With a 2GIG GC3e?
The 5828 Keypad interfaces with a panel using a specific House ID setting that the GC3e does not support. This makes the 5828 and the GC3e incompatible. Learn more about the 5828.
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How Do I Program a Key Fob Into a 2GIG GC3e?
The 2GIG GC3e has a Key Fobs Menu for enrolling new key fob devices. Up to 32 key fobs can be enrolled with the panel. Learn how to pair a key fob with a 2GIG GC3e.
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How Do I Add or Change User Codes on a 2GIG GC3e?
The 2GIG GC3e Security System allows you to program up to 100 different user codes. A duress code can also be programmed. Learn how to add or change GC3e user codes.
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How Do I Pair a Z-Wave Device to the 2GIG GC3e?
The 2GIG GC3e has an integrated Z-Wave Plus controller. This allows you to build an automation network around the system. Learn how to pair a Z-Wave device with a 2GIG GC3e.
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How Do I Program a Zone to a 2GIG GC3e?
The 2GIG GC3e allows you to auto-enroll compatible wireless sensors. This is a very important part of setting up a new system. Learn how to program 2GIG GC3e zones.
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