2GIG GC3e Frequently Asked Questions

Will a Scene Created in Alarm.com be Pushed to a 2GIG GC3 or 2GIG GC3e?
Scenes created in Alarm.com are not made available for local control on the GC3 or GC3e Panel. They can only be performed from Alarm.com. Learn about Alarm.com smart scenes.
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How Do I Properly Open the 2GIG GC3 or GC3e?
When opening up the 2GIG GC3 or GC3e, you do not need to remove the set screw entirely. Just loosen it enough to open the panel. Learn how to properly open the 2GIG GC3 or GC3e.
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How Do I Delete a Defective Z-Wave Device Locally at the 2GIG GC3 or GC3e?
If you find that there is a failed Z-Wave device on your GC3 or GC3e, then you may want to delete it. Learn how to delete a defective Z-Wave device locally at the GC3 or GC3e.
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How Do I Set Up a Cellular Communicator in a 2GIG GC3e?
Adding a cellular communicator to your 2GIG GC3e will allow you to activate the system for monitoring service. Learn how to add a cellular communicator to your 2GIG GC3e System.
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How Do I Properly Replace a Bad Sensor On My GC3 or GC3e?
To replace a sensor on a 2GIG GC3 or GC3e, you must fully clear the zone from programming. Then you must re-program the entire zone. Learn to replace a sensor for a GC3 or GC3e.
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Why am I Getting Supervision Trouble on My 2GIG eSeries Sensor?
If a 2GIG eSeries Sensor is taken out of wireless range and/or programmed with an incorrect Equipment Code, then supervision trouble will occur. Learn about 2GIG eSeries Sensors.
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How Do I Clear a Trouble Message on a 2GIG GC3 or 2GIG GC3e?
When a 2GIG GC3 or GC3e shows a trouble condition, you must correct the problem causing the trouble. The trouble should clear once the issue is fixed. Learn to clear a trouble.
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How Do I Connect a 2GIG GC3e to WIFI?
The 2GIG GC3e has a built-in WIFI card for connecting to a WIFI network. The GC3e must still be set up with a cellular radio for connectivity with Alarm.com. Learn about the GC3e.
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Can I Connect a 2GIG GC3e to Apple HomeKit?
Apple HomeKit will not recognize a 2GIG GC3e Security System. You cannot control a GC3e through HomeKit or Siri voice commands. Learn about HomeKit and the 2GIG GC3e.
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Can I Use a Honeywell 5828 With a 2GIG GC3e?
The 5828 Keypad interfaces with a panel using a specific House ID setting that the GC3e does not support. This makes the 5828 and the GC3e incompatible. Learn more about the 5828.
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